Event Operations Manager

We have an exciting opportunity to join our Nyaal Banyull (Geelong Convention and Event Centre) as an Event Operations Manager . This could be your chance to play a key role in delivering world‑class events. As an Event Operations Manager , you will be the driving force behind seamless event execution, ensuring every detail is meticulously planned and delivered to the highest standard. With an event‑centric focus, you will guide internal and external stakeholders through the entire event lifecycle; from pre‑event planning to on‑the‑ground coordination and post‑event evaluation. You’ll provide expert advice, sound judgment, and hands‑on leadership to ensure smooth operations and exceptional customer experiences. Acting as the central liaison between clients and the Nyaal Banyull event delivery team, you will oversee all operational elements, proactively manage challenges and make real‑time decisions to uphold service excellence. If you thrive in a dynamic environment, have a passion for creating memorable experiences, and excel at problem‑solving under pressure, this is your opportunity to make a meaningful impact in the world of events. Why Nyaal Banyul Set to open in 2026 on the Geelong Waterfront, Nyaal Banyull will be Australia’s newest convention and event centre. Operated by the Victorian Convention and Event Trust (VCET), this premier venue features a 1,000‑seat theatre and 3,700 square metres of versatile event space, ready to host everything from community gatherings to major conferences and entertainment events. Located in a vibrant city known for its rich history, stunning waterfront, and thriving arts scene, Nyaal Banyul is a place where everyone is invited to share stories, connect, and celebrate special moments. About the Role Provide strong and visible leadership across event operations, communicating to internal and external customers and stakeholders in a considered, confident, influential, and mature manner. Oversee the running of assigned Nyaal Banyul events to ensure the highest level of service to customers, contractors, and internal stakeholders Provide advice, recommendations and approval on all event floor plans, schedules, builds and event related WHS documents allowing for custom, complex or unique requests. Have a consistent lens on all of event activities across the venue, addressing and coordinating competing event priorities (including people movement and queuing) to deliver exceptional experiences and outcomes for our customers. Plan, coordinate and manage all ongoing requirements in relation to event space reconfigurations (as requested). Assume the primary customer contact position during event delivery and act as a conduit for all customer needs, liaising with support services to deliver a successful event in an accurate, consistent, and timely manner whilst also solving challenges at pace. Meet and greet the customer(s), providing them with pre‑ordered welcome packs, car park tickets, swipe cards, account cards and any other items as required. Responsible for Contract Administrator Delegate (CAD) Extension of Time requests made by BGIS. Act as the main point of contact with event security contractors to reinforce VCET’s expectations in relation to security at all stages on the event. Work closely with VCET’s Security, Safety and Wellbeing in ensuring contracts expectation on Security Contractors are met as well as providing security expertise to the Sales and Planning team As Primary or Secondary contact you must ensure you are available during your allocated rostered day(s) and hours and for occasional ad‑hoc after‑hours requests. About you: Relevant tertiary qualification in Business, Event Management, or other suitable qualifications Demonstrated experience (minimum of 3 years) working in mid‑senior level event operations/management particularly related to the delivery of large‑scale events. Natural leadership capabilities , including the ability successfully communicate with customers and provide direction to contractors and suppliers in a fast‑paced event environment. Experience in the delivery of outstanding customer services in a similar environment. Capable of working effectively and objectively within a team A successful track record in interpreting and delivering client and customer expectations. Available to work varying hours across weekdays and weekends, based upon event requirements. Exceptional organisational and time management skills and demonstrated ability to meet deadlines and to effectively manage multiple projects. Our Culture At Nyaal Banyul, we honour diversity, inclusivity, and teamwork. We create a welcoming space where ideas are shared, communities thrive, and legacies are built. Our goal is to be the world’s most trusted partner in delivering impactful events. Guided by unity, responsibility, and respect, we strive for excellence and shared success. We value collective success, collaboration, and continuous improvement. Our Gender Equality Action Plan promotes inclusivity, representation, and a positive culture. Why You’ll love it here Joining our team means flexibility, growth, and support. Enjoy remote work options, career development, wellbeing initiatives, and special leave for life’s moments. Plus, we’re committed to your growth, wellbeing, and impact. Career development – Access learning programs to grow and evolve. Wellbeing support – Enjoy counselling, Healthy Day leave, and financial coaching. Stay active – Get discounted gym access. Ready to Apply? Apply today with your CV and Cover Letter. Applications close on: 12 November 2025 *Noting that candidates may be contacted earlier than the above‑mentioned date. Welcome to Nyaal Banyul Just an hour’s drive from Melbourne’s CBD, Nyaal Banyull Geelong Convention and Event Centre welcomes you to the waterfront of Wadawurrung land, continuing the traditions of knowledge‑sharing and gathering that span thousands of generations. Deeply embedded in layers of Country, Nyaal Banyull, meaning ‘open your eyes to the hills’ in Wadawurrung language, immerses you in the sky, sea, and land around you. Experience the transformative power of discovery and connection at Geelong's newest venue. With a 1,000‑seat theatre and 3,700 square meters of versatile event space, Nyaal Banyull brings events to life, from community gatherings to conferences and entertainment. The surrounding precinct, with diverse shops, a public plaza, and a vibrant 200‑room Crowne Plaza hotel, enhances Geelong’s charm. Nyaal Banyull is an event destination like no other. #J-18808-Ljbffr