Business Insights

Business Insights & Reporting Operations Manager Add expected salary to your profile for insights Opportunity to work with one of the largest General Insurer in Australia Open for Sydney candidates only - Hybrid work flexibility Lead and grow a high-performing analytics team to deliver impactful insights About Hollard Hollard Insurance is part of the Hollard Group of Companies and one of the largest General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia’s biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance. Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work. Your team You’ll be joining the Chief Data Analytics Office, a specialised team of analytical experts who help drive data‑driven decision making across Hollard. We’re a collaborative group of technical specialists who thrive on transforming complex data into actionable business insights that deliver measurable impact. Our team is built on a foundation of analytical rigour, continuous innovation, and strategic thinking – focused on developing enterprise‑wide intelligence capabilities that support business growth and operational excellence. Your role Reporting to the Business Insights & Reporting Lead, you will execute enterprise business intelligence strategies in partnership with the Business Insights and Reporting leadership team. Your duties and responsibilities Lead complex insights and advanced analytical programmes and end‑to‑end delivery of complex regulatory reporting programmes and submissions that support business strategy, measurable business outcomes and operational efficiencies. Collaborate with business stakeholders across Hollard to prioritise, scope out and deliver high‑value reporting and analytical initiatives that measurably improve operational performance. Design, oversee, and continuously monitor enterprise reporting capabilities, ensuring data integrity and real‑time currency. Implement continuous improvement processes that reduce reporting cycle times, enhance reliability and user experience. Establish performance benchmarks and implement feedback loops to ensure all reporting deliverables and benchmarks meet evolving business needs and regulatory requirements. Lead a team by setting clear performance expectations, conducting regular one‑on‑ones, and creating individual development plans that align with business objectives and career progression. Your knowledge and experience Demonstrated experience in an analytical/reporting role within the general insurance industry or financial services with demonstrated ability to deliver measurable business outcomes. Proven ability to lead and inspire analytical teams through complex projects, fostering a culture of coaching, motivation and high performance. Strong experience in business intelligence, project management, and reporting with ability to design scalable processes and frameworks that improve team efficiency and stakeholder satisfaction. Advanced technical proficiency in analytical tools (SAS, SQL, Python) with strong statistical capability, experience in visualisation platforms (PowerBI, Tableau) is required. Strategic thinking capabilities with ability to balance long‑term analytical vision with immediate business needs and priorities, ensuring impactful delivery across the organisation. Working at Hollard At Hollard, you’ll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change. We’re a tight‑knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities. Hollard proudly promotes flexible work including remote work, non‑traditional work patterns, and work‑family balance. We’re also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity. We’re building something special. Working closely with our industry partners to reshape insurance for the better, we’re people changing insurance. Please note: Even if you don’t meet all our selection criteria, we encourage you to apply. A full background check will be completed on the successful applicant. We are NOT engaging Recruitment Agencies for this role and ask agencies to respect our policy of no unsolicited contact regarding advertised vacancies. Your application will include the following questions Which of the following statements best describes your right to work in Australia? How many years’ experience do you have in the financial services industry? How many years of people management experience do you have? How much notice are you required to give your current employer? What’s your expected annual base salary? Hollard conducts police and bankruptcy checks on all new employees. Do you have any convictions or current proceedings pending which may lead to a conviction? Do you have any convictions or current proceedings pending which may lead to a conviction? If yes, please provide details. Please confirm your full legal name. Do you have any friends, family members, business partners or other acquaintances currently employed at Hollard? If yes, please list their full name. #J-18808-Ljbffr