Team Leader Plan Management

Introduction We are seeking a skilled and motivated Team Leader to join our passionate and dedicated Plan Management team. This leadership role is responsible for overseeing a team of Senior Plan Managers and ensuring the delivery of high-quality person-centred financial services aligned with the National Disability Insurance Scheme (NDIS). The ideal person will have strong empathy and emotional intelligence great communication skills and the ability to effectively support and manage a remote workforce. You will need a solid finance or bookkeeping background (including professional certification) strong knowledge of the NDIS and demonstrated experience in managing or supervising teams in the community services sector. This is a 6-month (full time) contract role. After an initial induction period the role will evolve into a hybrid working model offering flexibility and autonomy. Responsibilities Lead and support a team of Senior Plan Managers to ensure consistent high-quality service delivery Oversee day-to-day operations of the plan management team ensuring compliance with NDIS policies and organisational standards Provide subject matter expertise in NDIS plan management assisting with complex queries and participant needs Monitor team workloads performance metrics and KPIs to ensure service excellence Work closely with the Director to implement service improvements and operational efficiencies Ensure accurate financial tracking processing of invoices and budget reconciliation Assist in onboarding and training of new staff as required Foster positive relationships with participants families providers and internal stakeholders Description Key Selection Criteria Bachelor qualification in a Finance / Commerce related discipline and / or Community Services Minimum of 2 years experience working in NDIS Minimum of 2 years experience working in finance related role Knowledge of Plan Management highly regarded Membership with ATMA AAT CBK ABAL CPA ICB IPA or CAANZ or equivalent highly regarded Experience in effectively leading a team Experience in developing and embedding systems and processes Strong and proven customer service excellence Ability to organise prioritise and manage tasks effectively Excellent computer skills and knowledge of Microsoft products especially excel. Proven knowledge of financial processing systems (Brevity Plan management system an advantage) Strong interpersonal and communication skills with the ability to handle difficult situations with empathy Sound judgement and decision-making ability ability to work autonomously and flexible in a changing environment Willingness to promote and support practices that are inclusive culturally responsive safe and accessible. Current Victorian Drivers Licence Willingnessto undertake relevant pre-employment screening and checks - including NDIS Worker Screening Check Police Check Pre-Employment Medical and Working with Childrens check Skills And Experiences If this job excites you then click the Apply button to view the detailed Position Description and submit your also ensure you address the Key Selection Criteria in your application letter. If you require any specific access adjustments or support within the Windermere recruitment interview or onboarding process please contact our Talent Acquisition Specialist via phoneor email Windermere is committed to creating equitable environments for consumers and employees. We do this by building diverse and inclusive services and work spaces where all peoples from Aboriginal & Torres Strait Islander CALD LGBTIQ Communities and those living with disability will know and feel accepted affirmed safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels. Key Skills Hyperion Acquisition Asset ABAP Basic Activex Employment Type: Full-Time Experience: years Vacancy: 1 #J-18808-Ljbffr