Senior Business Analyst

Icon Wateris an iconic Canberra business with a history ofproviding essential services to Canberra for over 100years. We are the ACT’s supplier of essential water and wastewater services and have proudly served our community for over 100 years – sourcing, treating and supplying water, and managing Canberra’s wastewater network. Our work is essential to the health, prosperity and liveability of the region, and we are committed to environmental, social and financial sustainability in everything we do. Icon Water is a purpose driven organisation where everyone contributes to our core business, ensuring high quality drinking water and sustainable wastewater treatment. Icon Water’s culture is driven by our values of care, connection, community and courage. These are values we see in action every day as we challenge ourselves to meet the expectations of our community. Job Description Are you ready to be part of a team that keeps the heart of Canberra flowing? Join Icon Water – Make a Difference in Canberra’s Essential Services What We’re Looking For: As a Senior Business Analyst in the Digital Technology Group you will be responsible for leading the creation of key outputs for one or more projects delivered by the Digital Delivery Branch. More specifically, this role has responsibility for supporting staff transition to new ways of working, focussing on systems and processes relating to Icon Waters’ Digital environment which includes Operational Technology (OT), Cloud and on-premise based platforms. About this role: Reporting into the Digital Delivery Project Manager the key duties and responsibilities of this role include engaging with business areas to elicit and document business challenges and objectives independently, with minimal supervision and establishing strong working relationships with each client based on clear expectation-setting and building of mutual trust. You will also be required to: Ensure that customer business objectives and scoping statements are well defined and understood by you, the project team and business areas Support the production of risk mitigation discussions and plans for any significant project risks Support stakeholders and Change Management teams in adopting changes and performance with new systems Identifies, investigates, documents and analyses business processes, procedures and work practices Identifies and evaluates inefficiencies and recommends optimal business practices, and system functionality and behaviour Creates end user and training documentation, and conducts formal training classes and develop functional and non-functional specifications for use by system developers and other third parties Uses data and process modelling techniques to create clear system specifications for the design and development of system software Acts as a central reference point for project information, providing guidance and assistance in the project decision making process Who we are looking for: We’re seeking a dedicated individual who has Tertiary qualifications in Information Technology, Business or related discipline and10+ years’ experience as a Senior (Digital) Business Analyst. You will also need: Exceptional written and verbal communication skills; active listening skills and attention to detail Ability to produce high quality stakeholder communications Able to manage multiple deliverables simultaneously and with minimal supervision Experience in business re-engineering and process design Experience in engaging, influencing, negotiating, presenting and collaborating with a range of business stakeholders to develop ongoing working relationships that achieve positive outcomes Experience in complex, dynamic, fast paced environments where new problems and issues frequently arise which require new methods to be created Knowledge of risk and quality management practices in a digital project context Knowledge of the business of a regulated utility, its structure and operations. You can also contact Nick Miller via email for further information. If you’re ready to make a real impact and be part of a company that values your expertise, apply now. #J-18808-Ljbffr