Hardware Deployment Technician

Company Details Financial Services - Leading Superannuation Fund Provider 12 Month Fixed Term Contract Supporting the IT Asset Lifecycle Refresh Sydney Located Hybrid Working - Blend of Sydney CBD Office & Remote Established in 1988 Rest is one of Australia's largest profit‑to‑member superannuation funds. We support nearly two million members with around $86 billion of funds under management and are recognised as a responsible investment leader. We believe when members understand and engage with their super they are more likely to get a better retirement outcome. Everything we do at Rest is underpinned by our values and behaviours we want to be daring, keep it simple, take action and have grit. To put it simply we want our people to thrive and love the work they do. We are currently seeking a Hardware Deployment Technician. Primary Purpose The Hardware Deployment Technician supports the IT asset lifecycle refresh by provisioning, deploying and configuring laptops and mobile devices for all users, ensuring each device meets company standards and is accurately tracked in ServiceNow and Intune. This role assists users with initial setup and troubleshooting, helping to maintain regulatory compliance, operational reliability and user satisfaction as part of the IT Sustainability Fund (ITSF) program which aims to modernise infrastructure, enhance cybersecurity and improve employee productivity through effective asset management and support. Key Accountabilities / Responsibilities Provision and prepare laptops, iPhones and Mac devices for deployment ensuring all hardware is configured to company standards. Deliver hands‑on support to employees during device rollout, assisting with initial setup and user onboarding. Troubleshoot and resolve basic hardware and software issues during deployment, minimising user downtime. Log all deployed devices accurately in ServiceNow's Hardware Asset Management module and Intune ensuring asset records are up to date and compliant. Guide users through the setup process, providing clear instructions and support for connecting to company systems and applications. Perform device checks and validation to ensure security compliance and operational readiness before handover. Coordinate with IT teams to address escalated deployment or configuration issues, ensuring timely resolution. Maintain inventory records, track asset movements and support the refresh and retirement of hardware assets. Communicate proactively with users, keeping them informed throughout the deployment process. Qualifications Relevant tertiary or technical qualifications. ITIL V3 or V4 Foundations (preferred but not mandatory). Required Experience, Understanding or Credentials Superior communication skills with a proven ability to convey complex technical information in clear, non‑technical language. Demonstrated excellence in customer service within fast‑paced corporate and IT settings, consistently delivering an outstanding user experience. Strong capability to operate both independently and collaboratively, utilising effective problem‑solving skills to address challenges. Experience setting up and configuring laptops, iPhones or Mac devices, even in a training or lab environment. Basic understanding of enrolling and managing devices using Intune or another mobile device management tool. Ability to follow guides to diagnose and resolve common hardware and software issues. Experience maintaining simple inventory lists or updating records accurately. Experience helping users with device setup either in person, over the phone or via email. Ability to communicate clearly and patiently with users who have varying levels of technical knowledge. Willingness to work collaboratively with other IT team members and follow instructions. Exposure to ServiceNow asset management systems for logging and tracking hardware. Exposure to Intune asset management for logging and tracking hardware. Additional Information Benefits include: Personal and professional development opportunities Flexible hybrid working to suit your lifestyle (must be based in Australia) Purchase leave scheme and gender‑neutral 16 weeks paid parental leave Super Contribution Continuation for 12 months of parental leave Meeting‑free breaks (Rest Stops) Income Protection Insurance Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours) If you share our values, believe you can make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now. Rest is committed to creating a flexible work environment and culture that embraces diversity, equity and inclusion – where people feel welcome, safe to be themselves and inspired to do their best. We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles, including people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks. Please note only people with the right to work in Australia will be considered. Funds under management as at 30 June 2023. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022. Rest will review applications prior to the closing date and may close the role earlier. Remote Work: No Employment Type: Full-time Key Skills Computer Hardware IT Experience Problem Management Software Deployment Test Cases Windows Asset Management SCCM ServiceNow Software Testing System Administration Troubleshooting #J-18808-Ljbffr