Site Reliability Engineer

Job Summary Our TechOps Engineers are the frontline team keeping our large fleet of cloud-hosted Apache Kafka, Cassandra, OpenSearch, Cadence, Valkey, Clickhouse and PostgreSQL clusters up and running. Every day you will diagnose and solve challenging and interesting technical problems providing a service that is relied on by some of the leading global names in tech to deliver for millions of end users. This role is for an Australia-based Senior TechOps engineer – primarily focusing on Cadence Opensource technology – that includes operating, maintaining, upgrading and continuously improving the Managed Service for Cadence (across AWS, Azure and GCP) to deliver a great customer experience. Job Requirements Working with our Managed Service Product development team to establish Cadence operational requirements and support procedures. Responding to customer queries and incidents, diagnosing and solving complex technical issues by liaising with customer’s engineers. This will include written communication via support tickets and occasional video-call based support. The role provides an opportunity to additionally work extensively on Apache Cassandra, Kafka, Opensearch, PostgreSQL, along with Cloud providers such as AWS, GCP and Azure. Assist/mentor Level-1 team members to develop their technical capabilities on Cadence. Undertake complex cluster operations such as migrations, upgrades and maintenance. Provide expert operational support to our nodes running in the cloud (AWS, Azure and GCP) as well as On-premise, using technologies such as Linux (Debian), Docker, and languages including Java, Python and Bash. Investigate issues and apply standard maintenance procedures to optimize the performance and stability of production systems. Liaise with the Development and Product Management team through all stages of the development cycle to ensure proper release processes/procedures are being followed. Develop and continually improve our suite of internal automation tools, applications, and processes. Be a proactive, reliable and supportive member of the TechOps team, and participate in a rotating L2 shift roster. Skills and Education We're looking for smart engineers with exceptional communication skills, a positive attitude, and a passion for IT and learning new things. We expect you to be, or quickly become proficient in the range of technologies we use. You must have at least 3-5 years of working experience in addition to: Managing Production environment, including performance benchmarking and tuning on application and kernel level. Strong Linux skills with experience in cloud environments is a must, preferably AWS or GCP or Azure. Should be comfortable working from the command line. This is essential, there are no GUIs here. Familiarity with installing and maintaining VMs and applications in scale, including upgrade, migration and life cycle management. Ability to debug applications using logs and metrics, and replicate issues in local environment. Preferably experience with Ansible, Prometheus, Terraform, Grafana and Docker. Good fundamental computer science / software engineering skills and knowledge, particularly operating system internals, memory management, and networking. Ideally, programming skills in languages such as GO, Python, Java, Bash scripting, SQL and source code control using Git. Exceptional ability to communicate clearly and professionally in written and verbal English (essential). Follow required processes and procedures. Work as part of a team and use your initiative to get things done. Passion for all things IT, and especially open source. Any customer service experience is favorable. #J-18808-Ljbffr