Service Advisor
vor 6 Stunden
Job Type : Permanent position | Full time position Job Description About Us: Our client, CMI Truck Centre Adelaide Pty Ltd (Commercial Motor Industries Pty Ltd), as part of the Toyota group, works with a wide range of vehicles covering light duty, car license trucks all the way to B Double rated prime movers. They have strong factory backing and provide their team members with excellent in-house training programs, the opportunity to work with a world’s leading truck manufacturer alongside a well-established, dedicated, and enthusiastic team. This role is based in Regency Park. About the role As a Service Advisor at CMI Hino, you will greet and assist customers both in person and over the phone. You will manage customers’ needs, with the ability to accurately detail requirements to our workshop team so that the customers vehicle is repaired and delivered on time. Whether you have previous experience as an Advisor or have strong customer service skills and want to grow and develop into the role, this position is suitable. Duties and responsibilities Answer and manage phone calls in an efficient and professional manner. Manage and follow up on customer enquiries. Liaise with customers and service technicians. Discuss the nature, reason for and estimated costs of mechanical repairs with customers. Fortnightly rostered Saturday’s. Manage tyre and wheel alignment sales. Manage online service bookings. Skills & Experience Strong interpersonal, communication and organisational skills. Ability to work well under pressure within a team environment. Motivated, reliable, hard‑working with a professional and positive approach. A fast learner who can adapt to the role in their own personal style. Superior customer service skills as the first point of contact to our customers. Sound computer skills. Knowledge of the automotive industry. Previous experience in a similar automotive role is desirable. A good mechanical aptitude – mechanic trade qualifications are desirable. Benefits Annual Salary of $75,000 - $80,000. Work‑Life Balance (Family Friendly Hours). Establish a career in a progressive corporate group committed to staff development. Excellent working conditions. Work with market‑leading brands and a large established customer base. Competitive wages reflecting experience. #J-18808-Ljbffr
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Service Advisor
vor 7 Stunden
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