Senior Quality Associate

About Toll Group At Toll we do more than just logistics – we move the businesses that move the world. Our 16000 team members help solve any logistics, transport or supply chain challenge great or small. We have supported more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post. The Opportunity We are seeking an experienced Senior Quality Associate to join our growing Healthcare division based at the Marsden Park NSW facility. As the Senior Quality Assurance Associate you will play a critical role in ensuring the integrity and compliance of healthcare operations. This position provides day‑to‑day quality support across warehouse and operational functions, ensuring adherence to client‑specific requirements, regulatory standards and internal procedures. As the Senior Quality Assurance Associate you are accountable for: Quality Oversight & Compliance: Ensuring all warehouse and operational activities comply with internal procedures, client requirements and applicable regulatory standards. Issue Management & Resolution: Timely investigation, documentation and resolution of Non‑Conformance Reports (NCRs), Corrective and Preventive Actions (CAPAs) and Change Controls. Customer & Stakeholder Engagement: Providing clear and professional communication with customers regarding quality matters. Process & System Integrity: Oversight of SAS release controlled destruction and return‑to‑vendor sessions. Training & Documentation: Ensuring training records and labelling processes are compliant and current. Performance Monitoring: Tracking and trending quality KPIs and metrics. About you To be successful in this role you will need: Solid knowledge of ISO 13485 with practical experience applying its principles in a healthcare, medical device or pharmaceutical environment. Solid understanding of TGA regulations, PIC/S Code of GMP and GWP (Good Warehouse Practices). Familiarity with ISO 9001 and its integration with ISO 13485 for quality management systems. Basic understanding of supply chain management and integrated logistics. Experience in FMCG, medical devices, food manufacturing or pharmaceuticals is highly advantageous. Prior experience working in or with a logistics site is also advantageous. What moves you At Toll you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services we keep businesses and communities thriving. Every day brings change – a chance to be curious, ask the right questions, and build meaningful connections. With a bold vision to expand our global reach, our 16000 people bring a passion for progress. We collaborate in friendly, caring teams supported by approachable leaders who give us the autonomy to make decisions that have impact. Learn and grow with industry‑leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move our customers and our world further. Are you excited about this role but concerned you do not meet all the requirements? If you have similar skills and are willing to learn, we encourage you to apply anyway. We know some people hesitate to apply unless they meet every single qualification. At Toll we value a diverse, inclusive and authentic workplace, so if your past experience doesn’t align perfectly, talk to us – you may be the right candidate for this or other roles we have coming up. At Toll everyone is welcome, including those of all ages, ethnicities, genders and abilities. Other information You must be entitled to work in Australia and be prepared to undertake pre‑employment checks, including a criminal history check and medical examination. Required Experience: Senior IC Job details Employment Type: Full‑Time Experience: Years Vacancy: 1 #J-18808-Ljbffr