APS4 Service Officer
Vor 3 Tagen
Overview Randstad is currently recruiting for multiple APS4 Service Officer roles with the Australian Federal Government in the Brisbane CBD. In this role, you will assist job seekers in Australia via over-the-phone, email and web-chat. Ideally you will have a proven ability to deliver exceptional customer service in fast-paced and demanding environments. Start Date: 20th of October 2025 Pay rate: $52.43 per hour + super Contract length: 6 months with opportunities to extend Scheduled Hours: Full time (Monday - Friday) Rotating Rosters: Must be available between 8am - 6pm Applications close: Tuesday 26th of August Key Duties Providing a high-quality customer experience, approaching situations with empathy and resilience Providing a first point of contact for participants including guidance, support and advice tailored to individual needs Investigating, managing, and resolving complex cases with assistance from staff of higher classification levels where needed Maintaining accurate records within the Customer Relationship Management System (CRM) Researching, analysing, and making informed decisions based on the resources and guidelines provided Applying judgement to assess and determine customer needs and requirements, and referring to relevant government or community services where relevant The ideal candidate Applicants should be able to demonstrate the following: An inherent desire to offer great customer service Communication skills to interpret information, tailor messaging and resolve issues A commitment to demonstrating behaviours in line with the APS values and Code of Conduct Ability to work autonomously, navigate complex information and use sound judgement in making decisions Proficiency in computer systems is a must A highly motivated individual, focused on achieving personal goals and actively supporting team success Skills/experience required Prior experience in a call center is required, and experience in a government setting, employment services, complaints, or high-volume dispute resolution is highly regarded Exceptional communication and negotiation skills, with experience managing complex or sensitive situations Strong interpersonal abilities, with a background in working collaboratively within a team Experience in interpreting and applying relevant legislation and procedures to ensure compliance Ability to build relationships and effectively engage with a diverse range of customers A highly motivated individual, focused on achieving personal goals and actively supporting team success Mandatory requirements All candidates must: Be an Australian citizen Hold a current National Police Check or be willing to obtain one if selected for interview What’s in it for you? Be part of a supportive team that values your well-being and professional growth An exciting opportunity to work within Federal Government Competitive hourly rate Comprehensive training programs to build your skills and advance your career Enjoy employee benefits that support your work-life balance This is a time-sensitive role; applications will close by end of the day on Wednesday 26th August. Click APPLY NOW to ensure you don’t miss out Undertaking a temporary contract through Randstad will give you exclusive access to our candidate benefits portal. This includes discounts across health insurance, phone plans, grocery stores and other retail stores, as well as other discounts. Access is provided through our time-sheet portal upon commencement of your assignment. #J-18808-Ljbffr
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APS4 Service Officer – Government Call Center
Vor 3 Tagen
City of Brisbane, Österreich Randstad VollzeitA leading recruitment agency is seeking APS4 Service Officers to work with the Australian Federal Government in Brisbane. Ideal candidates will provide exceptional customer support via phone, email, and chat, while handling sensitive situations. Applicants are expected to demonstrate strong communication skills and a motivation to assist job seekers. The...
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APS4 Administration Officer
vor 1 Tag
Council of the City of Sydney, Österreich Randstad VollzeitSalary: AUD43.82 - AUD43.82 per hour + Super APS4 Administration Officer Duration: 6-month assignment with potential for extension Pay Rate: $43.82 per hour + super Eligibility: Australian Citizenship is a mandatory requirement. Location: Parramatta, NSW The APS4 Administration Officer will work within defined parameters relating to Internal Reviews. The...
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APS4 Finance Officer: Accounts Payable
Vor 3 Tagen
Townsville City, Österreich Hudson VollzeitA recruitment partner in Townsville is seeking an APS4 Finance Officer for a 6-month contract. The role involves providing accounting services focused on accounts payable, credit card administration, and procurement. Candidates should possess strong analytical, communication, and customer service skills, with experience in finance systems. This position...
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Redress Officer
Vor 7 Tagen
City of Hobart, Österreich Beaumont&Beaumont VollzeitA recruitment firm is seeking expressions of interest for APS4 and APS5 Redress Support Officer positions in Hobart. These full-time roles involve supporting Aboriginal and Torres Strait Islander communities, requiring strong communication skills and the ability to handle sensitive situations. Candidates must be Australian citizens eligible for Baseline...
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Aps4 & Aps5 Finance Officers
vor 2 Wochen
City of Brisbane, Österreich Ignite Services VollzeitOverview Your Expertise Matters. Drive Positive Outcomes in Finance. Ready to take your finance career to the next level? Join a dynamic team within an Australian Federal Government Agency and play a pivotal role in creating positive outcomes for Indigenous Australians. This is your chance to combine professional growth with meaningful work. Why You'll Love...
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APS4 Finance Officer
Vor 3 Tagen
Townsville City, Österreich Hudson VollzeitHudson has partnered with a Federal Government agency based in Townsville, and we are seeking an experienced APS4 Finance Officer for a 6-month labour hire contract. This is an exciting opportunity for a customer-focused team player to join the dynamic Finance section and contribute to delivering high-quality financial services that are valued by...
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EOI Redress Officers | APS4/APS5
Vor 7 Tagen
City of Hobart, Österreich Beaumont&Beaumont VollzeitBeaumont&Beaumont is seeking expressions of interest for an anticipated client need for APS4 equivalent Redress Support Officer and APS5 equivalent Redress Officers to perform various roles at a Commonwealth Government Department in Hobart. These roles would be in-office, full-time opportunities, with competitive salaries, 15.4% superannuation, and access to...
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APS4 Transfer to Immigration Group
vor 3 Wochen
City of Melbourne, Österreich Australian Department of Home Affairs VollzeitA government agency in Melbourne is seeking an experienced APS4 officer for the Immigration Group. The role involves processing visa and citizenship applications, performing administrative tasks, and working collaboratively with a dynamic team. Candidates must possess strong communication skills, good judgement, and attention to detail. The position offers...
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APS4 Administration Officer x 2 |...
vor 3 Wochen
Newcastle City Council, Österreich Talent International VollzeitTalent International is currently recruiting for an APS4 Administration Officer x 2 to work for one of our Federal Government clients based in Parramatta / Newcastle . The position is a 12-month contract role with the possibility of extension . The role pays $43.82 per hour + Super. 7.5 hours per day and 37.5 hours per week Responsibilities Organising email...
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APS4 Officer, Transaction Data
vor 3 Wochen
Council of the City of Sydney, Österreich Austrac VollzeitAPS4 Officer, Transaction Data Sydney, New South Wales, Australia Base pay range A$80,608.00/yr - A$89,323.00/yr About the opportunity AUSTRAC, Australia’s financial intelligence agency and anti‑money laundering and terrorism financing regulator, is undergoing a significant transformation to enhance its role in combatting money laundering and terrorism...
