Medical receptionists Urgent Care Clinic Lilydale

Medical Receptionists Urgent Care Clinic Lilydale Join to apply for the Medical receptionists Urgent Care Clinic Lilydale role at Access Health and Community Medical Receptionist required for shifts based at Lilydale UCC $33.63 hr, plus super, generous salary packaging & car parking Not for profit, great culture experienced and dedicated clinical team Access Health and Community (AccessHC) is a trusted healthcare provider with over 150 years of service to the community. We deliver integrated, person‑centred care through our medical clinics in Richmond, Hawthorn, and Doncaster, offering services in General Practice, Allied Health, Mental Health & AOD, Community Health, and more. We are seeking customer service champions with exceptional interpersonal and customer service skills to offer a friendly and welcoming service to all of our customers who attend our Urgent Care Clinics which provide urgent, non‑emergency care to reduce pressure on hospital emergency departments. About The Role Location: Lilydale, VIC Hours: 7 days a week, 8am-10pm AM 8.00-3.15 & PM shifts available Employment Type: Full or part time max term contracts December start dates You will play a vital role as the Urgent Care medical receptionist to assist community members of all ages suffering from non‑life‑threatening conditions, supporting timely patient treatment, and connecting patients to our extensive in‑house health services. This is an excellent opportunity to join a progressive, patient‑focused program making a real impact in the local community. These services are expected to provide comprehensive care to patients and to avoid long wait times in public Emergency Departments. This service will be available to support both St Vincent’s and Maroondah Public Hospital Emergency Departments. What You Will Be Doing (Key Responsibilities) Assist customers to connect with our services directly or by referring them to the appropriate team Provide administrative support to the team and maintain strict confidentiality Arrange and co‑ordinate interpreting/translating services when required Book and reschedule appointments for customers attending our premises in person Collect and process payments and claims for services delivered About You A passion to deliver an exceptional customer service engagement with all customers Customer Service training from hospitality and telecoms desirable Engaging warm personality with the ability to quickly build rapport Emotional intelligence Organised with strong attention to detail Strong problem solving and negotiation skills Demonstrated ability to work independently and in a team environment Demonstrated ability to relate to people from a diverse range of social, cultural, and ethnic backgrounds Passion for making a difference in the community Experience in using Microsoft Office Suite essential, and other relevant software applications desirable i.e. TRAKCare, Pracsoft, HICAPS, Medical Director Clinical or Titanium Compliance Requirements National Police Check, Working with Children Check Evidence of the right to work in Australia and a valid Driver’s Licence. Why Access Health and Community? Flexible shift options to suit your lifestyle and work‑life balance Be part of a collaborative and supportive team of experienced healthcare professionals Work in a purpose‑driven organisation with a strong community focus Thrive in a positive team culture where your contribution is valued Enjoy the AccessHC benefits of salary packaging, sick leave, holiday and parental leave Benefits Supportive and values‑based culture and engaged workforce of trust and empowerment for people to grow and thrive Commitment to a work‑life balance with flexible working conditions Focus on staff wellbeing and health - Employee Assistance Program (EAP) Commitment to ongoing professional development and career growth Paid parental leave and opportunity to purchase additional leave Annual leave loading Generous salary packaging opportunities (up to $15,990 per annum + $2,650 meals/entertainment expenses) Apply Now Submit your application including your resume and cover letter addressing the selection criteria. Please refer to the position description on our website for the key selection criteria information: Please reach out for further information and/or the opportunity to discuss this role: email Customer Service Manager, Corinna Lefevre. Email: Applications close DATE: 5th December 2025 Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices. Access is required to undertake compliance checks; however, a record of criminal history does not preclude applicants from applying for suitable positions. All applications will be assessed on a case‑by‑case basis and managed in a confidential and practical manner. #J-18808-Ljbffr