Business Analyst

Business Analyst (12 Month Fixed Term Contractor) Join us as a Business Analyst to drive regional and local strategic and change initiatives at the interface of technology, people and performance. Make your mark in Business Operations As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG’s Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers’ and AIG’s success. How You Will Create An Impact We are seeking an experienced Business Analyst to join our dynamic team within the general insurance sector. This role is pivotal in driving both project delivery and business-as-usual (BAU) enhancements, working across multiple business functions to analyse, define, and deliver improvements to systems, processes, and products for our Australian and New Zealand operations. As a member of the Technical Business Solutions team, you will act as a key interface between business stakeholders and technical teams, ensuring that business needs are clearly understood, solutions are aligned with strategic objectives, and value is delivered across the organisation. Key Accountabilities Liaising extensively with internal and external SMEs, vendors, customers and channel partners Defining and documenting as is and to be business processes Defining and documenting business, functional and non-functional requirements Playing a significant role in solution design Working with IT and business testing teams to define and document test plans and test cases Ensuring adherence to internal governance and compliance procedures, policies and guidelines Participating in operational audits, disaster recovery and business continuity exercises, when required Experience & What you’ll need Experience as a Business Analyst, with a proven history of working in commercial insurance (e.g. property, financial lines, liability). Strong knowledge of general insurance business processes, systems, and Australian or New Zealand regulatory environments. A good understanding of general insurance intermediary electronic distribution channels including Sunrise Exchange and SCTP. Solid experience working across both project environments (Agile and/or Waterfall) and BAU operations. Technically adept – comfortable working with development teams, APIs, databases, data models, system integrations and configuration-driven development concepts. Proficient in business analysis tools and techniques. Qualifications and Skills Formal tertiary qualifications majoring in Business, IT, Finance, or related discipline. Relevant business analysis certifications. Experience with core insurance or product distribution systems would be preferred. Exposure to data analytics, reporting tools, or regulatory reporting is advantageous. Proven ability to work on multiple initiatives concurrently, delivering to plan and requirements. Excellent change management skills, particularly business process improvement, change communication, solution design and impact analysis. Excellent communication and stakeholder engagement skills across all organisational levels. Excellent English communication skills, both written and verbal, with extensive documentation and technical writing experience. Strong analytical and problem-solving skills, with the ability to work independently and manage multiple priorities. Able to work collaboratively with a broad range of constituencies and diverse groups. Ready to maximize your impact? We would love to hear from you. At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Benefits At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to Location: Melbourne, Victoria, Australia #J-18808-Ljbffr