Duty Manager

BOUNCE is a place that creates and celebrates joy, fun and self‑powered adrenaline. Across different countries, cultures, ages and skill levels we are growing an inclusive tribe. Our team is unified around the feeling of freedom that comes from combining balance, coordination and agility just for fun. BOUNCE is a truly brand and culture led company. Our global success is built around unlocking the passion and talents of the diverse characters who run our venues and are face‑to‑face with our customers. We see our purpose as ‘Inspiring Movement, Self‑Expression & Human Connection’ anywhere and everywhere we have a BOUNCE venue. We achieve this by hiring friendly , encouraging and inspiring staff and empowering them to be the best version of themselves. If you're looking for a place where culture fuels performance, progression is real & every day is packed with purpose, BOUNCE is where you belong. Why You’ll Love This Role As a Team Leader at BOUNCE, you’ll play a key role in the heartbeat of our venues—leading our Host crew, inspiring energy on the floor & delivering unforgettable experiences to every guest. You'll be the go‑to for daily venue operations, keeping the vibe high and standards even higher. To be successful in this role, you would thrive on motivating, developing and mentoring crew members to consistently deliver an awesome experience. Possessing interpersonal and team building skills, you have a positive and energetic cultural impact on the team and promote our engaging environment. How You’ll Make an Impact Support and motivate our Host crew to deliver legendary customer experiences every shift. Be a role model for safety, energy & positivity, ensuring every interaction reflects the BOUNCE spirit. Manage daily venue operations—breaks, rosters, open/close duties, floor flow & till operations. Step up during peak periods—get hands‑on on the floor or at the tills to keep things running smoothly. Lead with culture—promote progression, recognition, and “Always On” feedback. Coach and develop your team—help build confidence, skills, and careers beyond BOUNCE. What You Bring to the Team Natural leadership—you inspire those around you and lead by example. A passion for people—supporting, developing, and energising young crew members. Experience in fast‑paced environments (hospitality, recreation, retail, or similar). Strong communication & time management skills, with a cool head under pressure. Availability across weekends and peak periods. Working With Children Check & First Aid (or willingness to obtain). Why You’ll Love Being Part of BOUNCE At BOUNCE, we’re building an environment where people thrive, grow, and have serious fun. Here’s What’s in It for You: Career Progression – Build leadership experience with real pathways to Venue Management & beyond. Paid Training & Development – From First Aid to Barista skills and party hosting, we set you up to succeed. Free BOUNCE Passes – Fly anytime you like and share the fun with your crew. Recognition & Celebration – Quarterly town halls, engagement events and don't forget our Summer and Winter Parties Team Discounts – Enjoy 25% off at the Cafe. Mental Health & Wellbeing – Access our EAP for support whenever you need it. BOUNCE Training & Development BOUNCE provides a thorough and extensive training program that aims to equip all staff members with skills that they can carry with them for life. Venue operations and shift management Barista training Party and Groups Hosting L2/Senior First Aid Ready to Lead? If you're keen to lead with energy, bring the vibe, and inspire the next generation of legends—we want to hear from you Please refer to our Privacy Collection Statement here: Application Questionnaire Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a duty manager? Do you have a current Working With Children (WWC) Check? Do you have customer service experience? NO EXPERIENCE NEEDED IMMEDIATE START FUN STAFF WANTED WEEKLY BONUSES Location: Surfers Paradise, Gold Coast QLD #J-18808-Ljbffr