Team Supervisor

At Wayside we believe in creating community with no “us and them.” Every day, we provide care and connection for people facing homelessness, addiction, mental health challenges, and social isolation. Our Kings Cross and Bondi Community Services Centre is a safe and welcoming space where visitors find dignity, support, and belonging. We are seeking a Team Supervisor to help lead this important work. Working alongside the Community Services Manager, you’ll support the day-to-day operation of the centre, supervise frontline staff and volunteers, and ensure high-quality, trauma-informed care is delivered to every visitor. The role is full-time, Monday - Friday 1:30PM - 9:30PM in Kings Cross, supporting daytime and after-hours programs. As Team Supervisor, you will: Support the Community Services Manager in overseeing daily operations and resources Supervise and support frontline staff and volunteers, ensuring positive workplace culture and alignment with Wayside’s mission and values. Manage shift duties including staffing, visitor intakes, referrals, activity schedules, and incident responses. Provide leadership during pre-briefs, debriefs, and handovers, ensuring consistent and safe service delivery. Build strong relationships with internal teams to improve visitor outcomes. Encourage reflective practice, wellbeing, and continuous improvement within the team. Contribute to risk management, WHS, and incident reporting processes to ensure safety for staff, volunteers, and visitors. Assist with rostering, volunteer engagement, and workforce support across day and evening operations. About You - Selection Criteria You’ll be a compassionate and practical leader community service professional with the ability to stay calm under pressure and guide others through complex situations. You bring: Tertiary qualifications in Community Services (or related training and experience). Demonstrated experience working with at-risk populations, including people affected by trauma, homelessness, AOD, mental health, and people from Aboriginal, Torres Strait Islander, and CALD backgrounds. Strong interpersonal and conflict-resolution skills, with the ability to support both staff and visitors. Experience supervising teams and working collaboratively with volunteers. A commitment to trauma-informed, evidence-based practice. Alignment with Wayside’s mission, vision, and values. Why Wayside? Frontline impact, directly support vulnerable communities at the heart of Sydney. Grow as a leader, develop your skills in supervision, culture-building, and community service delivery Five weeks Annual Leave (for Full-time and Part-time roles) $15,900 of your annual salary tax-free through generous NFP salary packaging Three additional leave days Paid Cultural and Ceremonial Leave Access to monthly External Clinical Supervision Access to our Employee Assistance Program (EAP) To apply, please follow the "Apply Now " link. Include your CV and a cover letter detailing your motivations, relevant experience and how you meet the selection criteria. Wayside is an Equal Opportunity Employer that provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. Prior to an offer of employment, candidates will be required to complete the pre-employment checks, including a Police check, reference checks and Working With Children Check. #J-18808-Ljbffr