Section Waiter

About Us The company elevates the standard of how people consume food. We hope to create new memories for the next generation. About You 1. Hospitality & Service Training (Preferred but Not Required) Certificate or Diploma in Hospitality or Restaurant Service from institutions such as: TAFE NSW – Certificate III or IV in Hospitality, Le Cordon Bleu, William Blue College, or equivalent hospitality programs. Industry‑specific short courses in table service, customer engagement, or fine dining etiquette are advantageous. 2. Wine & Beverage Knowledge (Highly Valued) WSET (Wine & Spirit Education Trust) Level 1 or 2 in Wines (preferred for understanding wine service and pairings). Basic knowledge of wine varieties, tasting notes, and food pairings is beneficial. Additional training in beer, spirits, or barista skills can be an advantage for service versatility. 3. Compliance & Safety Certifications Responsible Service of Alcohol (RSA) Certification – Mandatory Food Handlers Certificate – Mandatory Position Summary As a Section Waiter at Saint Peter, Paddington, you will be responsible for delivering attentive, professional, and responsive service to ensure an exceptional dining experience that encourages guest loyalty. You will play a key role in making guests feel welcome and valued, catering to their needs with precision, professionalism, and care. This role requires a dedicated hospitality professional who is passionate about customer service, fine dining etiquette, and providing genuine hospitality. Please submit your application for our candidate pool and we will review this when the next vacancy arises. Key Requirements Hospitality & Service Experience 1‑2 years of experience as a waiter in a fine dining, high‑end, or fast‑paced hospitality venue. Proven history of customer service excellence, ensuring a high level of guest satisfaction. Experience in table service, order‑taking, and handling food and beverages with care and precision. Preferred Additional Experience Experience in fine dining, luxury hotels, or hatted/Michelin‑starred restaurants. Knowledge of basic wine service and food pairing. Background in barista skills or cocktail service is an advantage. Job Responsibility 1. Guest Service & Experience Greet guests warmly upon arrival and make them feel welcome and comfortable. Provide polite, attentive, and professional service throughout the dining experience. Take the time to engage with guests, anticipating their needs and providing a personalised experience. Check in with guests at appropriate moments to ensure satisfaction and address any concerns promptly. Handle guest requests and complaints professionally, escalating issues to management when necessary. 2. Menu Knowledge & Order Taking Learn and maintain a strong knowledge of the menu, including ingredients, allergens, and preparation methods. Accurately describe dishes, making recommendations based on guest preferences. Take accurate food and beverage orders, confirming details with guests to avoid mistakes. Provide guidance on wine pairings and beverage selections, working closely with the sommelier team. 3. Food & Beverage Delivery Serve food and beverages in a timely and professional manner, ensuring correct order delivery. Follow correct service etiquette, including pouring beverages and presenting dishes properly. Monitor tables for any additional needs, such as refilling drinks or offering additional items. Assist in the coordination of timing between courses, communicating with the kitchen and front‑of‑house team. 4. Table Maintenance & Cleanliness Keep the dining area clean and well‑maintained throughout service. Clear dirty dishes, glassware, and utensils efficiently and discreetly. Reset tables quickly and neatly for the next guests. Ensure all service areas are clean, stocked, and organised at all times. 5. Team Collaboration & Communication Work cohesively with fellow servers, kitchen staff, and managers to ensure smooth service flow. Assist teammates in their sections when needed to maintain a high level of service. Communicate any guest allergies or dietary requests clearly with the kitchen team. Keep management informed of any customer feedback, issues, or special requests. 6. Professionalism & Work Ethic Maintain high personal presentation standards, including uniform and grooming. Stay calm and composed under pressure, delivering outstanding service even in busy periods. Show initiative and a proactive approach, taking responsibility for guest satisfaction. Continuously improve service knowledge, attending staff training sessions as required. Job Functions Waiters Job Benefits Career progression On the job training Contact Julie Niland #J-18808-Ljbffr