Member Portfolio Partner
vor 2 Wochen
About the teamThe Membership Experience Team (MET) provides our members with products and services to strengthen their knowledge and engagement, and give them the opportunity to access, adopt and benefit from leading insights. The vision is to optimise the member experience at AICD as well as enhance their professional capabilities.About the roleAs the Member Portfolio Partner, you will engage with AICD members through all phases of their membership. The vision is to positively impact members and participate on the journey to achieve their career aspirations. Your expertise in nurturing relationships will empower you in guiding our members’ professional development to advance their knowledge, skills and experience.You will be provided with indepth onboarding and supportive training on AICD’s products and services to ensure you are confidently positioned as a trusted partner.If you are interested in joining our Membership Experience Team, this is a fantastic opportunity for a proactive, confident and relatable professional with a background in sales, account management or customer service.Your remit will be broad and will include:Cultivate and maintain member relationships.Work with clients and members to identify their individual professional aspirations and needs.Determine the most aligned membership benefits and AICD products/services to each member’s ambitions for the year ahead.Advise members of new and current initiatives which may be of interest to their development.Proactively notify of membership renewals and the timeframe which members must renew.Maintain a resolution mindset and problem solve member issues when raised.Refer members to other services and teams internally where relevant and appropriate.Ensure accurate and detailed CRM management is maintained.Attending and representing AICD at events when required.Desired Skills and Experience
About youYou will have strong technical aptitude and previous relevant experience, and you will champion the AICD values of:
Accountability, Respect, Excellence and Collaboration . In addition, you will also have the following:Solid experience working in sales, contact centre, account management or relationship management.Exceptional customer service and listening skills.The ability to influence and communicate with C&D-level executives. Previous exposure working with senior stakeholders or company directors would be an advantage.High level of interpersonal, stakeholder engagement and influencing skills.Be empathetic, flexible with a friendly demeanour.Demonstrated resilience and initiative with a resolution mindset.CRM data management and MS Office experienceYour career at the AICDOur ValuesAccountability, Respect, Excellence and CollaborationThere are many benefits of joining the AICD, but the following are examples of what you can expect:Hybrid/flexible working arrangements.Access to salary sacrificing and salary continuance (income protection) insurance.Personal wellbeing support through AICD’s robust employee assistance program for you and your immediate family.A solutions focused, and collaborative organisation that celebrates a ‘One Team’ culture.The AICD, is committed to developing its people through a capability framework and ongoing professional development plan. We support your career through access to our education platform with a wide range of training courses and webinars, professional coaching, and external education support.An opportunity to contribute to an organisation that is widely respected and considered the ‘gold standard’ of governance, policy, and leadership.An opportunity to attend highly sought-after events with influential speakers.We welcome applications from people of all ages, genders, sexuality, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander Peoples and people with a disability.We provide reasonable adjustments including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email
.For further information on what it’s like to work with us, please visit our Careers and LinkedIn Life pages:Please submit a resume and cover letter detailing why you are the best person for the position by clicking 'Apply'. Please note, applications close on
17 June 2024.
We will be in touch with shortlisted candidates shortly after this date. If you have any queries regarding this particular opportunity, please contact Edel Ryan, Talent Acquisition Consultant, via email on
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