Associate Product Manager, Lending Operations

Associate Product Manager, Lending Operations (6 month contract) Company Description Lendi Group is a market‑leading digital platform business focused on revolutionising the entire property journey. It operates Lendi – Australia’s original and #1 digital mortgage brand – and the iconic Aussie franchise. Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores and a team of experienced buyer’s agents, Aussie supports customers at every step of their property journey, backed by an integrated property search and conveyancing service. Lendi Group’s loan book exceeds $100 billion and was named Australia’s Aggregator of the Year for 2024. To learn more about life at Lendi Group, visit our blog: About The Role As Associate Product Manager within the Lending Operations team, you’ll support the delivery, optimisation and day‑to‑day management of our lending product portfolio. The role is ideal for someone who thrives in a fast‑paced operational environment and enjoys improving processes to deliver better outcomes for customers and the business. You’ll collaborate closely with Product Managers, funder partners and cross‑functional teams – including Lending, Distribution, Customer Experience, Risk and Technology – to ensure our lending products operate efficiently, meet compliance standards and grow in performance and utilisation. This is a hands‑on, execution‑focused role where you’ll contribute to operational excellence, streamline workflows and support continuous improvement initiatives across the lending portfolio. It is not a digital or feature‑development role. This is a 6‑month maximum term contract, with the potential for ongoing opportunities depending on business needs. Job Description Support the Product Manager in managing day‑to‑day operations of assigned white‑label lending products. Act as a key point of contact for internal teams, brokers and external funder partners, ensuring smooth collaboration and timely issue resolution. Assist in analysing product performance data, identifying trends and providing insights to improve customer outcomes and portfolio profitability. Help design and implement process improvements to reduce manual work, improve accuracy and drive operational efficiency. Support the delivery of pricing and product campaigns in partnership with funders, ensuring competitiveness and compliance with risk frameworks. Contribute to the onboarding and rollout of new lending products, features or enhancements, ensuring readiness across all teams. Track and report on key performance indicators (KPIs), highlighting opportunities for improvement or areas of concern. Participate in reviews of operational workflows, identifying areas to automate, simplify or enhance customer and broker experiences. Support financial management activities, including monitoring budgets and assisting with reconciliation and reporting. Escalate risks and issues appropriately, ensuring compliance with governance and regulatory standards. Qualifications Experience in Product Operations and Lending is mandatory. Familiarity with lending products, broker operations or white‑label funding partnerships is highly desirable. Strong analytical and problem‑solving skills with a data‑driven mindset. Proven ability to collaborate effectively with diverse stakeholders across multiple business units. Demonstrated ability to manage multiple priorities and deliver outcomes in a fast‑paced environment. Strong attention to detail and an interest in improving processes and systems. Additional Information Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer‑first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence. Benefits A vibrant, relaxed yet professional culture. Hybrid working arrangement designed to support work‑life balance while fostering meaningful connection and collaboration. A holistic wellbeing programme offering 24/7 support, including medical, mental health and financial wellbeing services to enable our workforce to thrive at home and work. Generous paid parental leave: 18‑26 weeks leave for primary carers and up to 4 weeks for secondary carers. Additional week’s Loyalty Leave each year after reaching 3 years of service. Wellness initiatives with a strong focus on psychological safety. We’re committed to fostering a diverse and inclusive community at Lendi Group. Our values are: We Are Stronger United; Act Like You Own It; Keep Home Loans Human. This is an opportunity to shape the future of a fast‑growing, purpose‑driven company that’s transforming the homeownership journey. Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big #J-18808-Ljbffr