System Engineer

Base pay range A$100,000.00/yr - A$145,000.00/yr Direct message the job poster from Tektalent About us Tektalent has exclusively partnered with an Australian technology service provider that is taking the national market by storm, and is now a part of the largest technology group in the world, a billion dollar enterprise. Our client offers a plethora of unique benefits & attractive notions to put them in a unique position of offering Managed services with a difference. Our client is genuinely dedicated to keeping the culture & morale of the team happy & fulfilled, whilst offering an environment to support customers with the latest & most innovative technology stacks. This role is permanent & offers a flexible working environment to allow you the freedom to work from the office, or from the comfort of your own home. If you are stuck in a repetitive or mundane managed services environment where every day is the same, we can assure you that our client will change your perspective & give you a fresh new lease on working for a technology service provider, that genuinely cares about you & their customers. Role Overview As a Level 3 Systems Engineer, you're the third line of support for their clients. This means going above and beyond in every interaction—responding quickly, solving problems with care, and showing clients that we’re committed to their success. Qualifications & experience 5+ years experience in a Level 3 or Level 2+ technical support / IT Support capacity Technical breadth of experience across Microsoft 365, Azure, VMware, Networking (Fortigate, Cisco, Unifi), Security (Defender, Sentinel), Storage & backup (Veeam, S3 (Wasabi, Azure), Windows Server ) Advanced and complex understanding of Microsoft Modern Work knowledge environments (M365, Teams, Azure, Intune, Entra) Clear communicator with strong customer engagement experience Self‑motivated & passion for technology / Customer service Strong communication skills & ability to relate to people Having experience working within an MSP (Managed Services) environment is highly attractive but not essential Tasks & responsibilities Act as a senior escalation point to the level 1 & 2 engineers, mentor & lead the way in resolving complex tickets & incidents Regularly test new ideas/technology in the labs & help the business evolve through AI & Automation to make your life easier Apply strategic thinking to technical support. Every task you perform contributes to service quality, efficiency, and client trust Actively contribute to the mentoring and development of team members, develop processes and training for the practice Respond to L3 support requests across M365, networking, backup, Azure and general IT stack (Microsoft & Windows) Assist in executing the 100‑day onboarding plan for new clients Maintain ticket queues & update clients on progress Assist with projects as required Focus on customer satisfaction, solve complex problems, tailor solutions to meet customer needs, communicating strongly & with empathy Support, deploy, manage, oversee & monitor systems, software & infrastructure Engage in complex troubleshooting of client environments & serve as the liaison between the business & client's stakeholders Personalized progression plan allowing you to branch into your desired area of interest / specialization (cloud, cyber security, IT consulting or another specialization) Certification and up‑skilling is paramount; investment will be provided to keep you technically capable Have access to unrestricted ability to troubleshoot your client’s whole infrastructure environment Opportunity to join the projects team on implementing solutions Hybrid friendly work environment / flexible working Benefits & culture Easily accessible location, close to public transport & away from city traffic This business is owned by a billion dollar technology enterprise, giving access to a global network, stability, security & high growth Heavy investment in automation / AI to automate mundane tasks, allowing focus on exciting work Market‑leading L&D program across Microsoft certs & vendor up‑skilling Stabilized growth phase, opening opportunities for career progression within the business Rapid career progression for high performers Flexible work options, no silly hours or overtime required Opportunity to work on high‑profile projects for enterprise clients in both Public & Private sectors Talented engineering team with mentorship and learning from top industry leaders Unique culture focused on individuality, personalization & having fun Break‑out areas (arcade, DJ, Games) for downtime A leadership team that genuinely cares about well‑being & happiness Monthly/weekly podcasts with leading tech figures for networking & learning Bonus scheme that adds to the salary package Focus on quality over quantity with a small portfolio of clients Join us If you're a Systems Engineer with skills in highly technical L3 troubleshooting, please click apply & we will be in touch. Tektalent is on a mission to set the standard for how recruitment should be done & believe our reviews tell the story; we look forward to reviewing your application. Seniority level Mid‑Senior level Employment type Full‑time Job function Customer Service and Information Technology Industries IT Services and IT Consulting, IT System Training and Support, and IT System Installation and Disposal Get notified about new System Engineer jobs Brisbane, Queensland, Australia South Brisbane, Queensland, Australia #J-18808-Ljbffr