Change Communications Specialist

About the Role BOQ Group is on an exciting transformation journey and we’re looking for a Change Communications Specialist to join our team. In this role you’ll play a pivotal role in executing communications activities and experiences that engage bankers and customers in change, supporting teams to influence positive change adoption across the Group. Responsibilities You’ll be responsible for implementing and measuring change communications plans to drive key metrics in change readiness, effectiveness, and adoption. Your work will include delivering operational and incident communications plans, participating in the communication team’s 24/7 on-call roster, and ensuring customer‑facing teams are consistently informed through established channels. Collaboration is key in this role. You’ll work closely with the Enterprise Change Management Team, Group Communications Team, Frontline Distribution Teams, Retail and Business Banking Division Teams, and key support areas such as Risk, Finance, Technology, and People & Culture. You’ll also partner with third‑party suppliers supporting Enterprise Change Management. Qualifications We’re looking for a strong writer with exceptional written and verbal communication skills. If you have experience in delivering change communications activities in varied organisations, this is a bonus. Alternatively, a degree in Communications, Journalism, or Marketing, with experience in key organisational communications tools and platforms is also acceptable. We appreciate a positive, proactive, and motivated attitude, readiness to bring enthusiasm and energy to a high‑performing team, and a collaborative spirit that supports a customer‑first culture. About Us BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland, ME Bank, Virgin Money Australia, BOQ Specialist) each have their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential, and believing that tiny gestures and big ideas can change the world for communities. BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group. Our perks At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Benefits Flexible working arrangement - Balance your work and personal life with ease. Discounted financial products - Enjoy exclusive rates on our financial services across the Group. Salary sacrificing options - Maximise your take‑home pay with our salary packaging options. Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries. Purchase additional annual leave - Need more time off? You can buy extra leave days. Discounted private health insurance plan - Take care of your health with our special rates. Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups. Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index. How to Apply To apply for this role, follow the links. BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process. If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti‑Money Laundering and Counter‑Terrorism Financing Act. These checks may include, but are not limited to, identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, and bankruptcy checks. Please no agency applications. Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing #J-18808-Ljbffr