Victim Response Officer

Victim Response Officer | Victims of Crime Community Recovery Service Hours: The service is operational Monday to Thursday 5pm to 9am daily, Friday 4pm to Monday 9am, and public holidays. (The service does not require full availability during these times; a reasonable variety of availability is expected.) Location: Remote and onsite opportunities based in Rockhampton, Cairns & Townsville. (On‑site positions may include travel for outreach support; duties can also be performed from a work‑from‑home environment.) Remuneration: From $63.75 p/hr (including casual loading) + Super + NFP Salary Packaging. Application Deadline: Applications will be reviewed as they are received. Overview The Victims of Crime Community Recovery (VOCCR) program is a short‑term intervention model that provides individual support in the critical days following a serious violent crime. The program offers immediate brokerage and referrals to assist with long‑term recovery and operates as a 24/7 response in five geographical locations: Cairns, Townsville, Rockhampton, Logan and Ipswich. Responsibilities Operate within a trauma‑informed framework, providing intake and assessment, immediate and practical support to victims, their families, and witnesses impacted by serious violent incidents. Emphasise a combination of phone and face‑to‑face engagement, timely intervention, and collaborative support to address urgent client needs and promote recovery. Qualifications Minimum tertiary qualification in a relevant field (e.g., Social Work, Psychology or Social Science) with at least 5 years of relevant experience. Lesser formal qualifications with considerable skills and extensive, diverse relevant experience to an equivalent standard will be considered. Demonstrated experience in trauma‑informed practice and the ability to apply theory to practice, including crisis response, case management and/or mental health support. Proven ability to communicate respectfully, non‑threateningly and non‑intrusively with individuals from diverse socioeconomic and cultural backgrounds. High‑level communication, listening and advocacy skills. Ability to manage change, difficult situations and provide viable solutions. Strong personal resilience to sustain work in environments that may involve vicarious trauma. Commitment to promoting victim‑led recovery and satisfaction. Current Queensland Driver’s Licence. Working with Children Check (Blue Card). Availability to pick up shifts within service hours, including overnight and weekend work. We welcome applications from Aboriginal and Torres Strait Islander candidates for this position. Benefits Flexible work arrangements to support work‑life balance. NFP Salary Packaging – save tax and increase take‑home pay on everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. A recognition and rewards platform, providing employee discounts at hundreds of retailers, health insurance, annual awards celebration, wellbeing and employee assistance programs. 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme. Diversity and inclusive leave – paid gender affirmation leave and cultural leave options for celebrations such as Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events. Career development opportunities to challenge yourself, grow and make a meaningful difference. A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others. Child Safe, Child Friendly Provide welcoming, safe and nurturing services for children. Implement measures to prevent child abuse and neglect within our services. Appropriately and immediately address child abuse and neglect if it does occur. Diversity & Inclusion Our approach is simple – everybody is welcome here. Unifying our mission and values, we are committed to providing equal opportunities to all employees regardless of sex, race, culture, sexual orientation, disability or gender identity. We demonstrate our commitment to reconciliation and building long‑term employment opportunities for First Nations peoples, strongly encouraging Aboriginal and Torres Strait Islander applicants for this position. We work hard to make our services welcoming and safe for every person, and we are united in keeping children, young people and the elderly safe from harm in all settings. We are committed to speaking up loudly for their safety. Join Our Team Joining our FaDS team, you’ll also be welcomed as part of the UnitingCare family. The second‑largest Queensland employer is a proud not‑for‑profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital. #J-18808-Ljbffr