Private Support Engineer- UHNW- Perth
Vor 2 Tagen
Private Support Engineer- UHNW- Perth (with some travel) Apply Now Are you an IT support engineer looking for a terrific opportunity based in Perth? Do you have experience working for high profile clients? Position Snapshot $120,000-$140,000 AUD TFR Perth Based (with some travel) Open to candidates relocating Job DescriptionAbout the Role Are you a trusted, highly skilled IT support professional with a passion for delivering exceptional, discreet, and personalised technology services? We’re seeking an IT Support Engineer to provide dedicated, white-glove support to our Chair, their immediate teams, and executives. In this highly autonomous and relationship-driven role, you will act as the critical link between our Executives and the broader IT function, ensuring seamless, secure, and proactive support across office, residential, and travel environments — locally and globally. No two days will be the same. You’ll demonstrate professionalism, adaptability, and discretion while operating in fast-paced and sometimes high-pressure environments. Your calm demeanour, technical acumen, and ability to anticipate needs will set you apart. What you will doDeliver Level 1 & 2 white-glove IT support for our Chair, their staff, and nominated executives. Partner with their support teams to coordinate IT service continuity across domestic and international travel. Provide responsive, after-hours and on-call support, including international time zone coverage as required. Maintain and monitor IT systems at privateresidences, corporate offices, and personal devices. Liaise with IT delivery teams to drive proactive maintenance and issue resolution within SLAs. Manage and track support requests using service management tools and contribute to ongoing improvement initiatives. Support IT project delivery and evaluate software/hardware solutions based on evolving needs. Create concise end-user training materials and documentation. Be available to travel with executives to provide onsite technical assistance when required. Qualifications & ExperienceAbout you Certificate or Diploma in IT, Networking or related field (Bachelor’s degree preferred). 5+ years of hands-on IT support experience, ideally in executive or high-profile environments. (yachts, residences ect ) Exceptional communication and interpersonal skills with a high degree of discretion and emotional intelligence. Demonstrated success managing high-pressure or sensitive situations with professionalism. Proven expertise with:Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams) Mobile device support, international roaming troubleshooting Video conferencing (Zoom Rooms, MS Teams Rooms, Cisco Webex) Network familiarity (Cisco, Aruba, Ubiquiti is a plus) ITIL-based service management and documentation · Experience in luxury service, hospitality, or concierge-style roles is highly desirable #J-18808-Ljbffr
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