Concierge - High End

About the role We are seeking accomplished Residential Concierges (Mandarin speakers desired) to join a premium on‑site management team in a landmark, ultra‑high‑end residential building in Sydney, NSW. We have multiple full‑time opportunities available across a range of rosters, including standard daytime coverage, dedicated after‑hours roles, and rotating 24‑hour concierge schedules. Roster options available We are currently recruiting for several concierge streams, including: Standard Full‑Time Concierge (Day / Evening) – consistent weekday and/or weekend coverage within core building hours After‑Hours Full‑Time Concierge – dedicated night / late‑shift roles supporting residents outside standard hours 24‑Hour Concierge Team (Rotating Roster) – around‑the‑clock coverage across a structured rotating schedule, including overnight, weekends, and public holidays Successful applicants will be matched to rosters based on experience, preference, and operational needs. What you’ll be doing Delivering an immaculate arrival experience Maintain a pristine, elegant lobby and entry presence at all times. Welcome residents by name where possible, with composed, confident, and warm professionalism. Present an always “front‑of‑house ready” appearance aligned with an ultra‑luxury residential standard. Resident‑facing service & lifestyle support Manage day‑to‑day resident requests including bookings, recommendations, transport coordination, and special arrangements. Build familiarity with resident preferences to provide proactive, tailored solutions. Coordinate trusted external services (e.g., maintenance, housekeepers, pet services, florists, personal errands) as requested by residents. Building access, visitors & delivery management Oversee resident guest arrivals, contractor access, and service‑provider entry in line with building protocols. Receive, log, secure and distribute parcels and deliveries with precision and discretion. Maintain accurate visitor and delivery records to support both experience and safety. Amenity and facilities coordination Manage bookings and smooth operation of shared resident amenities (e.g., gyms, lounges, screening rooms, meeting spaces). Liaise with facilities, cleaning, and maintenance teams to ensure shared areas remain immaculate and operational. Act as a central point of coordination for move‑ins/outs and high‑touch resident transitions. Discretion, diplomacy & issue resolution Handle sensitive resident information, schedules, and requests with absolute confidentiality. Manage concerns or complaints calmly, promptly, and with a solutions‑first mindset. Maintain a quiet authority and diplomacy that supports a peaceful, premium residential environment. What we’re looking for Minimum 2 years’ experience in a concierge, front‑of‑house, or resident/guest services role within a luxury residential tower, private estate, premium club, or similarly high‑end environment. Immaculate presentation and a naturally refined, composed presence suited to an ultra‑premium address. Highly articulate verbal communication with confident phone manner, polished face‑to‑face delivery, and strong professional writing skills. Proven ability to deliver anticipatory, proactive service — reading situations early and acting quietly before issues arise. Excellent judgement, discretion, and privacy‑first mindset, comfortable supporting high‑profile or UHNW residents. Strong multitasking, time management, and problem‑solving skills in a fast‑paced lobby environment. Confident with building or property management systems, access control, and service logs. Flexibility to work standard hours, after‑hours shifts, and/or rotating 24‑hour rosters (depending on role stream). Fluency in English essential; additional languages highly regarded. What we offer We are committed to creating a rewarding and fulfilling workplace. In addition to a competitive salary, you will enjoy: Comprehensive training and development in luxury residential service and building operations A long‑term career pathway within premium residential and mixed‑use assets Health and wellness initiatives A collaborative, high‑standards team culture where your professionalism and attention to detail are genuinely valued About the building / team This ultra‑high‑end residential community sets the benchmark for discreet, polished, and highly personalised service. Residents expect an environment that feels effortless, private, and impeccably maintained — supported by a concierge team that operates with professionalism, warmth, and quiet excellence, 24 hours a day. Apply now If you are a polished, articulate professional who thrives on delivering calm, anticipatory, ultra‑luxury residential service — whether during standard hours, after‑hours, or as part of a 24‑hour roster — we’d love to hear from you. When applying, please indicate which role stream you prefer (Standard Full‑Time, After‑Hours Full‑Time, or 24‑Hour Rotating Roster), along with your availability. #J-18808-Ljbffr