Technical Commissioning Product Specialist

Technical Commissioning Product Specialist (Job Req # ) Join to apply for the Technical Commissioning Product Specialist (Job Req # ) role at Ross Video . Job Overview The Technical Commissioning Product Specialist supports the successful deployment of Ross Video solutions across the Oceania region. Working closely with the Sales and Services teams, this role ensures our solutions are properly commissioned to meet our customer expectations. The Specialist also delivers training, assists with demonstrations, and provides technical support, acting as a key technical ambassador for Ross Video. Focused on delivering outstanding service, the role is critical to ensure smooth customer experience and strengthening Ross Video’s presence in the Oceania market. Reporting General Manager – Oceania What We Offer Competitive salaries Comprehensive health plans Flexible hours Generous paid time off Fitness/wellness allowance Employee share ownership program Development support Tons of fun social activities and events Job Responsibilities Technical Commissioning Install and commission Ross Video’s solutions at customer sites, ensuring full operational and technical functionality. Prepare, configure, and test all equipment prior to customer-facing activities, including customer training sessions. Troubleshoot and resolve technical and operational issues at customer facilities. Respond to technical support communication from the customer and follow established documentation and escalation procedures. Support project implementation teams as required. Assist with setting up and provide on-site support at tradeshows and roadshows, as needed. Technical Support Research, diagnose, and troubleshoot customer issues, identifying effective resolutions. Provide prompt, accurate technical feedback and support to customers. Record and close all support interactions using the Zendesk platform, adhering to Global Technical Support processes. Escalate unresolved issues to the appropriate internal teams for resolution. Prepare accurate and timely reports on service activities and support cases. Create and maintain technical notes and knowledge base articles to support ongoing learning and issue resolution. Expedite the return of materials from customer sites for replacement or repairs when necessary. Training Deliver technical training to customers on-site, and via remote/online sessions. Conduct internal training sessions for Ross Video employees to maintain and grow technical competencies. Prepare, maintain, and test training and technical equipment in India to ensure readiness for all sessions. Who You Are Well-organized, very detail-oriented, positive, determined, and able to work on multiple projects simultaneously. Able to envision entire projects and look for problem areas, high initiative, resourceful and well-developed analytical skills. Must be able to work with a team as well as independently. Ability to clearly communicate ideas to various audiences. Ability to function in highly stressful situations. Ability to learn quickly. Excellent troubleshooting and debugging skills of Live Production systems. Knowledge of Ross Video products would be a definite asset. Exceptional knowledge of Microsoft Office Word, Excel and PowerPoint. Excellent organizational skills. Excellent problem solving and prioritization skills. A driving desire to get the job done. Excellent interpersonal and observational skills. Experience of providing online commissioning and technical training. Other Travel required 50% of the time (short-notice and international trips). Equity, Diversity & Inclusion At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request. Seniority level Entry level Employment type Full-time Job function Engineering and Information Technology Industries Broadcast Media Production and Distribution #J-18808-Ljbffr