Analyst Incident Management

Role Overview Join our Incident Management team as an Analyst and play a key part in keeping our business resilient, compliant, and continuously improving. You’ll support the investigation and management of incidents, help teams navigate what needs to happen next, and contribute to high-quality reporting that informs our senior leaders. If you enjoy variety, taking initiative, and like having the space to work independently while still being part of a collaborative team, you’ll feel right at home. Responsibilities Support the end-to-end management of incidents (gathering information, investigating what happened, tracking actions and helping ensure timely closure). Assist with regulatory reporting requirements and contribute to accurate, well-structured insights for stakeholders. Help uplift incident management capability across the organisation through education, guidance and day‑to‑day support. Provide second‑line oversight by reviewing incident documentation, challenging gaps and supporting assurance activities. Contribute to clear, consistent reporting that highlights trends and strengthens risk and compliance outcomes. Qualifications & Experience Are a proactive self‑starter comfortable taking ownership of your work and managing competing priorities. Enjoy problem‑solving, asking the right questions, and bringing structure to complex or ambiguous situations. Have financial services experience, ideally in compliance, legal, risk or similar environments. Communicate clearly and confidently, building strong working relationships across the business. Bring curiosity, attention to detail and a desire to support a high‑performing team. Location – Toowong Close to a variety of public transport and easy parking options, the Toowong office has excellent end‑of‑trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities. The Benefits Of Working At A&G Be rewarded – we recognise high performance and reward our people for their hard work through bonuses and other perks. Work flexibility – with options to work from home up to two days per week. Options for leave – life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff. Grow with us – we’ve got learning and professional development opportunities to suit everyone. Give back – our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about. Take care of yourself – your wellbeing is important to us and our healthy mind and body hub, mental‑health support and fitness discounts will help you be your best self. Celebrate the wins – we love sharing our successes and celebrating together – join us and you’ve got a ticket to our many on‑site events throughout the year, family fun days and annual celebrations. Save money – as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia. About Us Auto & General (A&G) is the fastest‑growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products, including Car, Motorcycle, Home, Contents, Pet and Travel products, are delivered through our multi‑award‑winning brand Budget Direct and partnerships with leading brands – ING, Qantas, Virgin Money and Coles Insurance. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. #J-18808-Ljbffr