Field Service Engineer

Job Description Summary As a Field Service Engineer for GE Healthcare you will be responsible for developing and maintaining strong relationships with both internal and external customers. You will drive customer satisfaction through service excellence, installing, maintaining and repairing Diagnostic Imaging medical equipment located in hospitals, clinics and private medical practices. The role will focus on servicing Diagnostic Imaging equipment within the Perth Metro region and will require some travel to regional Western Australia and Interstate. GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Essential Responsibilities Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements. Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements. Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements. Ensure timely completion of Field Modification Instructions (FMI’s). Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE). The Field Service Engineer retains ownership of the problem until it is resolved. The Field Service Engineer must keep the customer, SFE, and service delivery manager (SDM) informed on progress. Keep management and commercial account managers fully aware of all developments in the installed base. Manage time appropriately based on job urgency, part availability, and customer expectations. Continuous learning mindset with the goal of proficiency in multiple modalities. About You Your communication skills will be pivotal to your success, as will your problem-solving ability. You will be proud to represent GE Healthcare and be passionate about customer care. You have a natural curiosity and every interaction you have is to “seek to understand”. You want to know the why, and do this without judgement and keeping an open mind. We will expect you to embody our Leadership Behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. You will be mentored and supported as you navigate your new role in GE Healthcare, however it is critical that you are a “self-starter” and can take initiative. Sometimes you just have to figure things out and not be afraid to ask questions until you get to the right person or answer Building trust early will be essential and you will do this with your self-discipline around following up, executing on tasks, and doing what you say you will do. Vaccine for Preventable Diseases Depending on location, some Countries / States have mandated or are intending to mandate that contractors who enter healthcare sites must be able to provide evidence of vaccination for vaccine preventable diseases (VPDs) prior to working at their premises. GE Healthcare does have an EHS Medical Services Program. We have an immunisation and vaccination program covering any GE Healthcare employee who is required to enter a site and conduct work where there is the likelihood of potential exposure or acquisition through respiratory means to VPDs. To ensure your risk is minimised, you may be required to provide evidence of immunity /vaccination prior to commencing with GE Healthcare in such locations where it has been mandated. Equally you may be required to provide evidence of vaccination post-employment, in the event that further sites mandate this requirement. Qualifications and Experience 5+ years Field Service experience with MRI and/or SPECT products. Electronic/ Electrical Engineering, Electronics Technician or equivalent electrical trade. The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred. Excellent verbal and written communication skills in local language as well as good command of English. Ability to synthesize complex issues and communicate in simple messages. Solid problem-solving skills (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers). Excellent organizational and time management skills. Compliance with vaccination mandates is mandatory. A valid drivers license is a must. Benefits Flexible working options and flexible hours. Competitive salary. 5 weeks leave (ask about "take 5"). Generous leave & family policies. Long term career opportunities (locally and globally). Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping) *This was recently rated as one of our employees favourite benefits Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must have unrestricted working rights for Australia and be prepared to undergo a background check which includes a police check. All GE HealthCare employees are required to be fully vaccinated for Covid-19. Relocation Assistance Provided: No #J-18808-Ljbffr