Technical Writer

About Global Payments Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, Already on it That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year. Through local expertise and global scale, at Global Payments we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants. We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity. Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity. About Sentral Sentral is a trusted cloud‑based platform supporting over 3,000 schools across Australia with student administration, data management and parent engagement. By reducing administrative workload, Sentral empowers teachers, administrators and school leaders to focus on improving student outcomes. About The Role The Technical Writer plays a critical role in enhancing the customer experience by creating and maintaining high‑quality, user‑centric documentation and support materials. This role collaborates closely with product managers, engineers, marketing, and the Knowledge Management Specialist to deliver clear, accurate, and engaging content across multiple formats—including release notes, online help, training guides, API documentation, and in‑platform guidance. The Technical Writer also contributes to the broader product documentation strategy, ensuring consistency and usability through established content standards. By gathering customer feedback and monitoring usage metrics, the Technical Writer helps prioritize documentation efforts that support product launches, feature releases, and ongoing customer engagement. This role is essential in driving product adoption and empowering users through accessible and effective information. Salary Salary range: AUD 110,000 to 130,000 + superannuation. Responsibilities Work with product managers, marketing, and engineers to produce and maintain world‑class documentation, including release notes, online help, training guides, API developer guides, and in‑platform documentation (tooltips, welcome onboarding instructions, etc.). Build and maintain client aids beyond traditional documentation e.g., videos; work closely with the Knowledge Management Specialist to manage and maintain content standards and guidelines to assist other teams in contributing to product documentation. Contribute to the product documentation strategy in conjunction with the Knowledge Management Specialist. Gather customer feedback on documentation to improve usability. Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future documentation investments. Contribute to product launches, feature releases and product positioning to drive engagement from our core customer base. Other duties as reasonably requested by Sentral. About You Ability to think outside the box and develop innovative solutions for improvement. A team player who takes responsibility seriously. Excellent communication skills with a thoughtful and direct style. Possession of, or willingness and eligibility to obtain, a Working with Children Check. Tertiary qualifications/equivalent experience in technical writing/Instructional design or a related discipline. 3+ years of professional work experience in technical writing roles ideally for a SaaS vendor. Experience developing end‑to‑end documentation creation with a wide range of tools. Experience working with the following tools preferred: Confluence, JIRA, ADO, Git & GitHub, HTML, CSS, Salesforce. Excellent written communication skills. Excellent interpersonal skills and stakeholder management. Strong attention to detail. Excellent presentation skills. Our Benefits Flexible work arrangements that support your unique needs. 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave. Women in Digital membership, granting you access to a host of member industry events and resources. Additional birthday, community giving, wellness and study leave. Our free and confidential Employee Assistance Programme counselling service and wellbeing resources. A jam‑packed calendar of cultural celebrations and social activities. Global career and professional development opportunities. Salary sacrifice and an Employee Stock Purchase Plan. Ready to Apply? Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV. All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits. #J-18808-Ljbffr