Customer Success Manager
vor 2 Wochen
Overview Base pay range: A$110,000.00/yr - A$130,000.00/yr As a Brand Champion (our version of a Customer Success Manager), your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit Dashboards. Tracksuit will base actual pay on skills and experience—speak with your recruiter to learn more. What you'll do Onboard & activate: Set clear success plans and help customers reach first value quickly Run rhythms: Lead Quarterly Check-Ins that link product usage to outcomes Protect & grow: Identify risk early, build save plans, own renewals, and drive expansion Turn insight into impact: Translate feedback into actionable signals for Product & Marketing Maintain organization: Keep health data, notes, and forecasts up to date Level up the journey: Champion playbooks and continuously improve the customer experience Build real relationships: Partner with CMOs, Heads of Marketing, founders and marketers with clear communication What you'll bring 2–4+ years in Customer Success / Account Management (B2B SaaS or adjacent) Commercial chops (GRR/NRR, negotiation, forecasting) with a bias to outcomes Brand & marketing fluency: understanding why brand matters and how to prove it Data-literate and product-curious; comfortable guiding conversations with dashboards Excellent written & verbal communication across exec, user, and technical audiences Tools familiarity: we use Vitally, HubSpot, Subskribe, Notion, Google Workspace High Care + High Performance: kind, organized, ambitious, team-first What success looks like (first 12 months) Portfolio meets GRR/NRR targets with reliable, inspection-ready forecasts Every account has a documented success plan and healthy adoption baseline Clear expansion pipeline with repeatable motions aligned to ICP & segment Customer insights inform roadmap, marketing narratives, and enablement Playbooks improved with your contributions Why join Tracksuit As Australasia’s fast-growing startup, we’ve built a world-class team of kind, ambitious, generous, and smart people. Our achievements include: Mumbrella Marketing Company of the Year 2022 HRD Employer of Choice
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
vor 1 Woche
Sydney, Österreich Tracksuit VollzeitOverview Base pay range: A$110,000.00/yr - A$130,000.00/yr As a Brand Champion (our version of a Customer Success Manager), your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit Dashboards. Tracksuit will base actual pay on skills and experience—speak with your recruiter to learn...
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Customer Success Manager
vor 2 Wochen
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Customer Success Manager
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