Hospitality Operations Traineeship

Hospitality Operations Traineeship (Trainee Steward) - Searoad Ferries Searoad Hospitality Group – Queenscliff VIC Kickstart your tourism and hospitality career with Searoad Ferries - traineeship opportunity in Regional Victoria Join a vibrant, supportive team dedicated to delivering memorable experiences and helping you grow professionally. Whether you're just starting out or eager to develop your skills, this traineeship offers hands‑on industry experience, mentorship, and career progression - right in the beautiful Queenscliff region. The Searoad Ferries group of companies employs over 200 dedicated staff and serves approximately one million customers annually. Our mission is to connect people and places through exceptional experiences across the tourism, hospitality, passenger transport, and maritime sectors. About Us Since 1987, we have proudly operated the iconic Queenscliff‑Sorrento car and passenger ferry service. Our Explore Australia / Naturaliste Tours company offers unforgettable tourism and wildlife experiences across Victoria, connecting travellers with the region’s most stunning natural highlights. We also operate the Western Port Ferry Service, linking Crib Point to French Island and Phillip Island in Western Port Bay, as well as Wanderer Adventures—Wilson’s Promontory Cruises—based in Wilsons Promontory National Park. Within this dynamic landscape, the Searoad Hospitality Group is dedicated to providing customer experiences through premium onboard and onshore dining options that enhance our ferry operations. Our state‑of‑the‑art Ferry Terminals include multiple hospitality venues—restaurants, passenger lounges, bars and function spaces—offering breakfast, lunch, dinner, grab‑and‑go food options, conferences, private functions, and external catering. The group also manages short‑term rental accommodation, external catering services, and retail operations. About The Role We are proud of our strong history in supporting young people just starting out in their careers. As a Trainee, you will have the opportunity to develop a wide range of skills and gain invaluable industry experience. You'll be involved in various tasks that develop your expertise in hospitality, customer service and tourism, including: Front of house (retail and customer service) Back of house (kitchen operations and food prep) Customer engagement (ticketing, responding to enquiries and entering reservations) Retail customer service, display and merchandising Assisting with event operations set up and service Taking orders and using point of sale systems Providing bar and beverage service, including coffee making In addition to hands‑on operational tasks, you'll also gain exposure to other areas that support our business, such as marketing, administration, maritime operations, and overall business support functions. This comprehensive experience will give you a broader understanding of the tourism industry and help you build a well‑rounded career in hospitality and tourism. You will be well supported by a small, vibrant team passionate about mentoring and helping you succeed. This is a fantastic opportunity to launch your career with a practical, varied , and engaging traineeship. Qualifications Strong customer service and communication skills Current RSA certification or willingness to obtain it Barista skills or eagerness to learn Professional grooming and appearance Adaptability in a fast‑paced, dynamic environment Flexibility to work peak times, including weekends, school holidays, public holidays and festive seasons Positive attitude, team spirit, and enthusiasm Commitment to completing the Traineeship and qualifications We welcome applicants without prior experience. If you have the right personality, can demonstrate your customer focus, and have a willingness to learn, we'll show you the rest Some of the Perks You’ll Enjoy Employee discounts on retail, dining, tours, and free ferry travel Free uniform for customer‑facing team members Access to our 24/7 Employee Assistance Program for wellbeing support A fun, engaging workplace with regular team events and social outings Competitive pay in accordance with the Restaurant Modern Award, including penalties and superannuation Time off to support you in your studies. Ready To Make Waves? Apply via SEEK with your resume and cover letter telling us why you're perfect for this traineeship. Availability during summer, school holidays, public holidays and festive seasons, is essential You must have Australian working rights We anticipate strong interest in these positions and will attempt to get back to all applicants but may only contact shortlisted candidates Review the full position description atsearoad.com.au/careers Apply early - closing date of 30 November 2025 Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr