Mobile Technician

vor 22 Stunden

Newcastle City Council, Österreich Bendigo Advertiser Vollzeit

Mobile Technician (Newcastle) – Bendigo Advertiser Newcastle, New South Wales, Australia You’ll be the first point of contact for technical issues across hardware, software, and peripherals. You’ll ensure smooth day‑to‑day operations by installing, maintaining, and troubleshooting Audio Visual/Video conferencing, end‑user computing, device management, print and workstation services while delivering exceptional customer service and collaborating with wider technical teams. You will provide these services to a number of Bendigo Advertiser site offices visiting on a scheduled basis. Responsibilities Provide end‑user device support (installation, configuration, and troubleshooting) for Windows laptops, desktops, and peripherals. Deliver tailored assistance for accessibility users and specialist equipment setups. Maintain and troubleshoot Audio Visual/Video Conferencing systems, including daily checks and performance monitoring. Install, configure, and troubleshoot for infrastructure network connectivity to desks and Wi‑Fi performance monitoring. Support printer services, including hardware maintenance and consumables. Perform regular checks on workstations (monitors, docking stations, peripherals). Provision and image devices for new starters, loan requests, and leaver returns. Manage asset records in ServiceNow and audit stockrooms for inventory accuracy. Resolve incidents and tasks via ServiceNow, prioritizing high‑impact issues. Support IMAC (Install, Move, Add, Change) tasks and desk‑side equipment relocations. Create and maintain documentation and contribute to process improvements. Qualifications Proven professional experience in Desktop support or IT help‑desk roles. Proficiency in Windows 10/11 (including build, configuration, and registry settings), Microsoft 365 and common peripherals (printers, MFDs, docking stations), as well as ITSM tools (ServiceNow). Certifications such as ITIL, Microsoft and OEM (Dell/HP) are highly desirable. Full driving licence and willingness to travel to sites. Strong customer focus with ability to anticipate and clarify user needs. Excellent communication skills; able to explain technical issues to non‑technical users. Ability to write clear documentation for knowledge sharing and SOPs. Team‑oriented mindset with ability to work independently when required. Analytical and problem‑solving skills; comfortable making decisions with ambiguity. Creative and adaptable approach to new technologies and practices. Proven ability to manage time and prioritize tasks effectively. Additional Information Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. Depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. #J-18808-Ljbffr

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