Associate Director, Customer Change and Readiness
vor 2 Wochen
Role This is a fixed term STS 7 role through till December 2025. Do you have a passion for customers and the ability to work collaboratively with multiple stakeholders? Do you want to be part of the team that opens one of Victoria’s most exciting rail projects – the Metro Tunnel? Then this role could be for you. The Metro Tunnel is on track to open in 2025 and work is now underway to ensure the network and passengers are ready for new stations, services and journeys. The Associate Director for the Metro Tunnel Program (MTP) plays a critical role within Customer Communications, leading the Department of Transport and Planning’s (DTP) customer readiness efforts for the MTP. This position is responsible for integrating MTP readiness, passenger information, and education activities into DTP’s operating model while setting the strategic direction for the passenger education program. The role also involves overseeing the delivery of this program by various agencies to ensure seamless and effective communication with passengers. This position demands a deep passion for customer service, exceptional communication skills, and the ability to engage and collaborate with a wide range of stakeholders. As part of the team responsible for opening one of Victoria’s most significant rail projects, the Associate Director will be a key advocate for achieving the best possible outcomes for customers as the Metro Tunnel Program comes to life. Positions Outcomes In this role, you will lead customer readiness for the Metro Tunnel Project, ensuring a coordinated and customer‑centric approach across communications, wayfinding, digital platforms, and customer service. You will oversee the development and execution of comprehensive passenger education programs, including information campaigns, events, and initiatives designed to help passengers navigate the Metro Tunnel and adapt to broader network changes. Your work will focus on integrating these campaigns into the Department of Transport and Planning’s (DTP) operating model, proactively identifying opportunities to enhance passenger education across all channels and touchpoints. You will engage with key internal and external stakeholders, fostering collaborative partnerships throughout the Metro Tunnel Readiness Program. Your leadership will ensure accurate and effective communication strategies, informed by customer data and research, to address new behaviours and customer impacts. Additionally, you will provide authoritative advice to Departmental Executives, Ministerial Advisers, and other stakeholders, influencing behaviour change and supporting informed decision‑making. By championing a diverse, safe, and inclusive culture, you will drive positive outcomes across teams, contributing to the success of the Metro Tunnel Project and delivering a measurable return on investment for DTP. Qualifications and Experience Desirable An appropriate tertiary qualification or equivalent experience in marketing, communications or similar discipline Advanced knowledge of the operations of the transport network How to Apply Click the ‘Apply’ button and follow the prompts. Applications should include a resume and a cover letter. #J-18808-Ljbffr
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Associate Director, Metro Tunnel: Customer Readiness
vor 2 Wochen
City of Melbourne, Österreich Department of Transport and Planning VollzeitA government transport agency in Victoria seeks an Associate Director for the Metro Tunnel Program. This role focuses on leading customer readiness efforts, overseeing communication strategies and developing passenger education programs. The ideal candidate will have a background in marketing or communications, coupled with an understanding of the transport...
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Associate Director, Customer Experience
vor 2 Wochen
Newcastle City Council, Österreich NSW Health Pathology VollzeitJoin to apply for the Associate Director, Customer Experience role at NSW Health Pathology Employment Type: Permanent Full Time Position Classification: Health Manager Level 5 Remuneration: $173,345.00 - $193,906.00 per annum plus superannuation Hours Per Week: 40 Requisition ID: REQ Location: Corporate Office, Newcastle Applications Close: 01 December 2025...
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Associate Director, Customer Experience
vor 2 Wochen
Newcastle City Council, Österreich Bendigo Advertiser VollzeitAbout The Opportunity Transform the future of healthcare with NSW Health Pathology! As Associate Director for Customer Experience, you’ll lead organisation-wide strategies that elevate satisfaction, loyalty, and digital innovation. Join us to shape a unified, customer‑first vision that makes every experience count. What We Can Offer You Days Off in...
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Associate Director, Customer Experience
vor 3 Wochen
Newcastle City Council, Österreich NSW Health VollzeitEmployment Type : PermanentFull Time Position Classification : Health Manager Level 5 Remuneration : $173,345.00 - $193,906.00 per annum plus superannuation Hours Per Week : 40 Requisition ID : REQ Location : Corporate Office, Newcastle Applications Close : 01 December 2025 - 11:59pm About the Opportunity Transform the future of healthcare with NSW Health...
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Readiness and Delivery Manager
vor 3 Wochen
City of Melbourne, Österreich Vanguard Australia VollzeitReadiness and Delivery Manager Vanguard Group is a leading investment management company that has operated for more than 45 years without external shareholders, reinvesting profits to keep costs low and serves more than 50 million investors worldwide. Vanguard Australia supports individual investors, financial advisers, and superannuation members to achieve...
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Readiness and Delivery Manager
vor 3 Wochen
City of Melbourne, Österreich Vanguard VollzeitGet AI-powered advice on this job and more exclusive features. About Vanguard More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant....
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Associate Director
vor 3 Wochen
City of Melbourne, Österreich KPMG Australia VollzeitAssociate Director - Banking, Customer & Operations Job Description Our Customer and Operations Advisory team continues to grow, assisting leading organisations across Banking driving sustainable improvements across their business. Working with KPMG you will consult on client projects, translating business and customer needs into target operating models,...
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City of Melbourne, Österreich Eastern Health VollzeitTitle: Associate Director of Employee Experience and Change Enablement Requisition ID: 4887 Location: Box Hill, VIC, AU 3128 Eastern Health, VIC, AU 3128 Job Posting Date: 12 Nov 2025 Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available...
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City of Melbourne, Österreich Eastern Health VollzeitAssociate Director of Employee Experience and Change Enablement 2 days ago Be among the first 25 applicants Direct message the job poster from Eastern Health Talent Acquisition Lead at Eastern Health Associate Director, Employee Experience and Change Enablement Permanent, Full Time | 5 week’s annual leave + monthly day off Box Hill Hospital | Close to...
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Field Services Change Lead: Transformation
vor 3 Wochen
City of Melbourne, Österreich Salt VollzeitA leading telecommunications provider in Australia seeks a Change Manager to spearhead business readiness for a critical transformation program. You will coordinate change management activities and ensure successful adoption across various teams. The ideal candidate has proven experience managing large-scale programs and exceptional stakeholder engagement...
