Head Host
Vor 5 Tagen
About the role We’re looking for a Head Host / Duty Manager to join our team at Turing Locke, Cambridge. Are you a natural host? Calm under pressure and with next‑level organisational skills? Do you find satisfaction in creating seamless hospitality and memorable experiences? As the lynchpin of the reception team, overseeing the House Hosts and reporting to the General Manager, you’ll make sure guests feel genuinely special – from the day they reserve until the minute they check out. What it looks like Creating tell‑your‑mates experiences that make guests want to keep coming back Being in the know on local goings‑on and inspiring guests with new ideas Acknowledging and acting on guest reviews in a way that shows Locke cares Handling complaints with a can‑do attitude A systems specialist (Mews, Opera); resolving payment queries and system errors like the smooth operator you are Supervising and coaching the Day House Host team and empowering them to do all these things, too Values you’ll share Courage to question, evolve and be human Curiosity to seek out innovation, change and creativity Confidence to challenge convention and look for better ways to do and be Accountability and the desire to empower those around you Benefits In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax‑efficient way), company sick pay and further benefits tailored to your individual needs. When and Where? We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. About edyn Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free‑thinking urbanite in all of us. Each of our brands – Locke, Cove and SACO – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections that nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit. Diversity, Equity, and Inclusion Statement edyn’s Purpose is to build brands designed around Soulful Hospitality – we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity. This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity. We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community. #J-18808-Ljbffr
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