IT Support Analyst

Perth Radiological Clinic | Information Technology/Communications Combine your technical expertise with an authentic passion for customer service, service delivery, coaching and mentoring, and continuous improvement Troubleshoot and resolve incidents & requests, perform routine maintenance tasks Support a workforce of 1,300 across 24 sites, (clinics & corporate offices) Engage with a passionate IT team within a leading medical imaging practice About Perth Radiological Clinic (PRC) Established over 75 years ago, Perth Radiological Clinic (PRC) is Western Australia’s leading private radiology provider, delivering high-quality diagnostic imaging services across 23 locations in WA. With more than 1,300 dedicated employees, we pride ourselves on our people‑first approach—balancing technical excellence with compassionate care. We are the official medical imaging provider for the Fremantle Football Club, Perth Glory, Perth Football Club, and West Perth Football Club. At PRC, we don’t just hire employees; we empower professionals. About the Role This permanent, full‑time position is an exciting opportunity to leverage your expertise to provide warm and sophisticated technical support to our end users. Based primarily at our corporate hub in Subiaco, this role will work with the team to support 24 locations across the Perth metro, with a blend of corporate offices and clinical settings such as suburban clinics and hospital locations. All remote work requiring on‑site attendance is supported by our kilometre reimbursement plan, however, you will require your own transportation to fulfil the requirement of this role. This role will also share responsibility for mentoring more junior team members, contribute to projects, and over time, collaborate more closely with the IT Support Services Lead, to support them in their role. Reporting to the IT Support Services Lead, you will: Provide IT Support to PRC staff via phone, remotely, or in‑person, managed through our ticketing system (Zendesk) to troubleshoot and resolve incidents and requests. Assist in continual service improvement initiatives to enhance productivity and the end‑user experience. Work closely with peers and the broader IT team to escalatin e and resolve complex issues. Perform routine maintenance tasks such as updates, patches, and backups to ensure system stability and security. Perform routine IT administration tasks across several systems, such as Active Directory, Cisco Unified Call Manager & Microsoft Admin Centre. Mentor junior team members and contribute to end‑user training initiatives to improve technical literacy. Participate in the on‑call team rotation for priority out‑of‑hours issues. Document solutions and troubleshooting steps for future reference and use. Contribute to user manuals, FAQs, and knowledge base articles to guide users in resolving common hardware and software issues. Ensure adherence to IT policies, procedures, and security protocols, including data protection and access controls. Who We’re Looking For To succeed in this role, you will require a combination of technical expertise with an authentic passion for customer service and service delivery. Ideally, we are seeking someone driven by curiosity to deliver high quality outcomes and someone who is always willing to learn new things. Outside of this, we are seeking someone with: A requisite depth of experience in L1 and L2 IT end‑user support (desktop, service desk, modern workplace, mobility, networking etc.) Demonstrated success working collaboratively with your own team and other IT teams to deliver in your role. Proven awareness of cyber and data security best practices and incident response. Involvement in delivering innovation, automations or efficiencies. Understanding of networking and communication concepts. An articulate, proactive and confident communicator. Someone with established critical thinking and problem‑solving skills. Demonstrated ability to work independently and effectively whilst under pressure (and to tight timelines). Complementary education/coursework is highly regarded– e.g. ITIL or vendor certifications. Full Australian working rights. What We Offer When you join PRC, you’re not just joining a workplace—you’re joining a supportive, innovative, and caring team. We offer: Regular salary reviews Career development and progression opportunities Subsidised parking Flexible working options, including working from home Salary packaging Discounted PRC services Corporate health insurance (discounted rates) Employee Assistance Program (EAP) Access to over 1,000 retail discounts on clothing, white goods, healthy meal delivery services, skin care, technology & more 15 weeks employer‑paid parental leave Annual all‑company Christmas party Regular celebratory morning teas and team‑building opportunities Annual excellence awards Diversity & inclusion calendar of events Casual dress / casual scrubs Fridays Weekly CEO newsletter Ready to Join the PRC Team? Apply now We’ll start shortlisting right away, so don’t delay We strongly encourage applications from Indigenous Australians, people with disabilities, and individuals from all backgrounds to join our inclusive workplace. Final offers are subject to pre‑employment checks, including references, a national police clearance, and verification of working rights. #J-18808-Ljbffr