Console Operator

vor 2 Wochen

Newcastle City Council, Österreich Bendigo Advertiser Vollzeit

We are embarking on significant growth over the next 6 to 12 months and are looking for our next Customer Service superstars for our recently upgraded BP Scone Store. Availability for early mornings (5:30 am), afternoon, evenings, weekends and public holidays is a requirement. The Customer Service Representative/Console Operator (CSR/CO) plays a significant part within the store's team. The role is responsible for delivering outstanding customer service in a complex and fast‑paced retail environment, ensuring customers have an exceptional experience. As a CSR/CO one of your key focuses is understanding customers’ needs and ensuring they are met to the best of your abilities. Key Challenges & Complexities of Role Fast‑paced environment and high number of tasks/activities required to be completed each shift in addition to customer service May be required to provide customer service and support to difficult customers Need to remain aware of forecourt and shop customers, including responding quickly to safety hazards and incidents Main Duties / Responsibilities Greet and address customers in a friendly and respectful manner while offering exceptional service to every customer. Promote loyalty programs and promotions to customers. Answer customer inquiries regarding product and services and suggest information about other products and services. Complete sale transactions using the Point of Sale. Health Safety Environment And Quality (HSEQ) Requirements Maintain awareness of and ability to undertake emergency procedures at any time. Conduct activities in accordance with safety and operational procedures. Adhere to defined work health and safety policies and procedures related to the tasks and activities being undertaken to ensure your own safety and that of others in the workplace. General Complete cleaning activities including sweeping, mopping, spray/wiping, dusting, sanitising, picking up rubbish from floor, refilling bathroom products, moving waste to site rubbish bins. Merchandise & Store Appearance Replenish shop stock in accordance with store operational procedures. Complete stock delivery activities in accordance with store operational and safety procedures. This position offers a great deal of scope for advancement within the business. With the right attitude and commitment, this can become your career and not just a job. Job Details Job Type: Casual Pay: $35.00 – $45.00 per hour Application Question(s) Do you have your own transport? Experience Customer service: 1 year (Required) Work Authorization Australia (Required) Work Location In person. Hamilton, New South Wales, Australia. Seniority Level Entry level Employment Type Temporary Job Function Management and Manufacturing Industries Newspaper Publishing Referrals increase your chances of interviewing at Bendigo Advertiser by 2x #J-18808-Ljbffr

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