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Long-Tail Branch Manager
vor 3 Monaten
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Your Role
Due to an internal promotion, we are currently seeking a Long-Tail Branch Manager supporting our Liability teams to join us on a permanent full-time basis with flexibility to support a hybrid approach.
The Long-Tail Branch Manager is accountable for delivery of exceptional claims services, acting as an internal and external reference point for stakeholders and ensuring GB’s performance under the contract. You will be supporting both Team Leaders and Claims Staff who will be direct reports into this position in delivering exceptional customer service to GB clients, being NSW Government and its agencies.
How you'll make an impact
Key Activities:
- Partner with icare in delivering strategic outcomes for NSW Government agencies and direct claimants
- Manage agency expectations and navigate the development of insurance and law
- Ensure the claims team delivers exceptional Customer Service in a manner that upholds the SIRA Customer Service Principles
- Ensure the delivery of cost effective, professional and customer-focused claims service
- Deliver claim insights and data analytics to best inform claim strategies and preventative measures
- Develop portfolio management strategies, process improvement initiatives
- Implement quality assurance activities to improve compliance and data integrity
- Manage risk activities and drive continuous improvement initiatives to prevent any recurring or systemic incidents
- Manage team performance in line with team targets and service level agreements
- Ensure appropriate team capability with effective recruitment and staff development planning
- Provide strategic management and technical expertise to the team
- Manage approvals outside of team delegations in relation to payments, letters, declinatures, mediations, etc
About you
What we are looking for:
- Minimum 7 years Insurance Claims experience, including 3 years’ experience of managing a Claims teams directly
- Ability to build and develop business relationships with Clients and Service Providers
- Ability to comply with relevant state legislation
- Insurance policy interpretation skills
- Stakeholder management
- Strong level of interpersonal skills
- Excellent customer service skills
- Commitment to quality and accuracy
- ANZIIF Executive Certificate in General Insurance Claims or AQF Diploma of General insurance or industry equivalent (highly desirable)
A brief overview on GB
Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.
Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.
GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance
If this sounds interesting to you, we want to hear from you today, click on Apply for this Job
To be considered for this opportunity you must have the right to live and work in Australia when applying.
Agency applicants will not be considered for this role.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave
Other benefits include:
- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers
- And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
