Customer Experience Specialist, Melbourne
vor 2 Wochen
Overview Join to apply for the Customer Experience Specialist, Melbourne role at Tesla . The Tesla Team is committed to delivering an exceptional customer experience throughout the sales and delivery journey. The Customer Experience Specialist is responsible for exciting, educating, and engaging customers both before and during their Tesla delivery. This position offers a great opportunity to influence the Tesla customer experience significantly and plays a crucial role in the company's rapidly growing sales operations. Responsibilities Welcome customers to the Tesla family by ensuring that their delivery day is a delightful experience. Educate customers about the basic features and functions of their vehicles. Assist the Store Leader with delivery operations to ensure an exceptional customer experience. Coordinate vehicle staging and host delivery appointments, including new owner orientations tailored to the individual customers needs and comfort level. Demonstrate mastery of all Tesla products and services, along with local incentives for EV owners. Stay informed about industry trends and best practices. Collaborate with the vehicle readiness team to conduct final inspections for quality before vehicle delivery. Provide constructive feedback to program management and other stakeholders to enhance departmental efficiency and promote improvements across the company. Coordinate with internal and external teams to seamlessly coordinate various aspects of delivery day, (such as Sales, Service, and Remarketing Teams). Leverage a customer-centric skillset to understand and address their concerns with professionalism and empathy. Identify and overcome objections and obstacles, including charging and customer education. Ensure the final receipt of delivery is coordinated in line with accounting's revenue recognition standards. Where applicable, ensure that all local documents are accurately completed and signed according to government standards and revenue recognition requirements. Proactively and consistently update our CRM systems to ensure accurate and timely delivery information is available to management. Contribute ideas to enhance the Tesla delivery experience and improve back-end processes and procedures. Assist regional delivery customers through phone and digital channels to provide a supportive, customer-centric remote delivery experience. Support with additional retail related tasks as needed, including but not limited to test drives, events, and other retail activities. Uphold a professional appearance at all times. Qualifications Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities #J-18808-Ljbffr
-
Customer Experience Specialist
vor 2 Wochen
Melbourne, Österreich DigiCert VollzeitCustomer Experience Specialist (Chinese Speaker) Customer Experience Specialist (Chinese Speaker) 2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's...
-
City of Melbourne, Österreich Acquire VollzeitA global business outsourcer is seeking a Customer Contact Officer in Melbourne to assist an international healthcare company. This full-time position involves responding to health insurance inquiries and maintaining customer account information. Candidates should possess excellent customer service skills and experience in a call centre is preferred. You...
-
Customer Experience Officer
vor 3 Wochen
City of Melbourne, Österreich Melbourne Airport VollzeitJoin our Customer Experience team at Melbourne Airport and be at the forefront of delivering exceptional service to our customers and employees. As a Customer Experience Officer, you will play a crucial role in ensuring every interaction is positive and memorable. The main responsibility of the Customer Experience team is to provide a premium customer...
-
Automotive Customer Experience Specialist
Vor 5 Tagen
City of Melbourne, Österreich Inchcape plc VollzeitA leading global automotive distributor is seeking a Customer Experience Specialist in Melbourne, Australia. This role involves delivering exceptional customer service, managing the vehicle sales process from start to finish, and utilizing digital tools like Salesforce. Ideal candidates will have experience in automotive sales, strong communication skills,...
-
Automotive Customer Experience Specialist
vor 24 Stunden
City of Melbourne, Österreich Mercedes-Benz Australia VollzeitAn international automotive company is looking for a Customer Relations Specialist in Melbourne. In this full-time, permanent role, you will provide exceptional after-sales support to customers, resolve complex issues, and assist with management reports. Candidates should possess experience in case management and strong communication skills to thrive in a...
-
Customer Experience Specialist – Melbourne CBD
vor 2 Wochen
City of Melbourne, Österreich Dexus VollzeitA leading Australasian real asset group in Melbourne is seeking a Customer Service Representative. In this role, you will deliver exceptional service to customers, manage inquiries, and support operations at a vibrant shopping precinct. The ideal candidate will have a background in retail customer service, excellent communication skills, and a passion for...
-
Customer Experience Specialist
vor 4 Wochen
City of Melbourne, Österreich Percepta LLC VollzeitWelcome! Please sign in or register with us. | My Account Options Job Description - Customer Experience Specialist (048LE) Customer Experience Specialist AU-VIC-Melbourne Join our team as a Customer Experience Specialist (CXS) and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs!...
-
Customer Experience Officer
vor 3 Wochen
City of Melbourne, Österreich Australia Pacific Airports (Melbourne) VollzeitJoin our Customer Experience team at Melbourne Airport and be at the forefront of delivering exceptional service to our customers and employees. As a Customer Experience Officer, you will play a crucial role in ensuring every interaction is positive and memorable. The main responsibility of the Customer Experience team is to provide a premium customer...
-
Retail Logistics
Vor 7 Tagen
City of Melbourne, Österreich Mercedes-Benz Australia VollzeitA leading automotive company in Melbourne seeks a Retail Logistics Support Specialist to optimize logistics operations and manage customer interactions efficiently. Ideal candidates will possess strong decision-making and analytical skills, with experience in supply chain management and a degree in a related field. This is a full-time role located at the...
-
Customer Experience Specialist
vor 3 Wochen
City of Melbourne, Österreich Percepta LLC VollzeitCustomer Experience Specialist (CXS) AU-VIC-Melbourne Join our team as a Customer Experience Specialist (CXS) and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs! What We Offer Vibrant Culture: Experience our values in action every day, fostering a supportive environment where your...
