Return to Work Specialist

Introduction At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers – people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview In the role of a Return to Work Specialist you will be responsible for helping guide people through their recovery and return to work journey post workplace injury to achieve a sustainable return to work and life. You will do this by delivering a personalised, empathetic face‑to‑face service for individuals that have experienced a workplace injury. The role’s focus is to positively influence and encourage parties to participate in the return to work process and take ownership of actions. This permanent full time role is based in Mount Gambier. How You’ll Make An Impact Facilitating and attending regular face‑to‑face visits with the injured worker, employer, treating health practitioners and allied health professionals Educating and informing stakeholders on the return to work process, legislative requirements etc. Educating the injured worker on the benefits of utilising specialists, services and available support to assist in achieving the agreed return to work goals Attending medical reviews with the injured worker to promote implementation of strategies and early intervention Working closely with vocational providers to achieve return to work and return to life outcomes for the injured worker Facilitating and monitoring medical and cost management strategies on claims, ensuring cost effectiveness for the purpose of sustainability of the scheme Working closely with internal stakeholders to ensure consistency across portfolios, to produce return to work outcomes or review of entitlements Communicating with all relevant stakeholders to develop a Work Plan (Service Plan) regarding the return to work process Ensuring accurate and detailed documentation is recorded to ensure evidence‑based decisions on all claims; Attending file reviews with employer representatives; Assisting and educating employers and workers in completing any workers compensation documentation as required About You We are interested in hearing from people who have: Recent or previous work experience in Workers Compensation and/or Claims Management experience is highly desirable Experience in the Allied Health or Job Placement industry is highly desirable Demonstrated knowledge of the Return to Work Act and its application is desirable, but not essential Demonstrated knowledge of relevant acts, legislation and work health benefits is desirable, but not essential Excellent customer service, communication and interpersonal skills as well as a team player attitude Demonstrated high levels of autonomy with a learning mindset. Experience working within a dynamic fast‑paced environment To apply If this role sounds like your new career‑ we want to connect Click on Apply for this Job. To be considered for this opportunity you must have the right to live and work in Australia when applying. Agency applicants will not be considered for this position. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant. #J-18808-Ljbffr