Head of Branch Operations

Head of Branch Operations Oversee and coordinate national branch operations to ensure efficient, timely, and cost-effective delivery of vehicles to end-user clients, driving productivity, operational excellence, and customer satisfaction across all locations. This is a branch and office-based role with regular travel to our branch network interstate. About Compass Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better. We live our values every day: Care & Passion – to deliver outstanding service the way we’d want to be treated Courage – to be empowered and make informed decisions Can Do – a proactive mindset focused on solving problems and improving Trust – to be counted on to do the right thing in all relationships What You’ll Be Doing Lead, support, and monitor branch teams to meet delivery targets, productivity benchmarks, and cost control objectives. Develop and implement streamlined operational processes to maximise efficiency and minimise waste. Liaise with logistics, sales, and customer service teams to optimise delivery scheduling, resource allocation, and client communication. Monitor performance metrics, identify operational inefficiencies, and deliver continuous improvement initiatives with measurable outcomes. Ensure adherence to safety, regulatory, and company standards while achieving budgetary goals. Oversee short- and long-term resource planning to ensure optimal workflow and outputs in line with budgeted volumes Serve as a key member of the Senior Leadership Team, influencing strategic direction and operational excellence Collaborate with Operations leaders to design and implement a best practice logistics model that aligns with business needs Analyse operational reports to track performance trends, drive efficiencies, and manage costs Lead strategic projects aimed at refining operations and customer service delivery Partner with the Fleet team to maximise vehicle usage and ensure branches meet fleet compliance responsibilities What You’ll Bring Strong leadership and multi-site operational management experience. Proven ability to increase productivity and drive continuous improvement in logistics or vehicle delivery environments. Excellent communication, problem-solving, and organisational skills. Proven excellence in customer service leadership; car rental or automotive industry experience advantageous Strong ability to collaborate across teams, departments, and stakeholders Analytical mindset with strong problem-solving and root cause analysis capabilities Inspirational leadership skills with the ability to set goals, guide teams, and resolve conflicts Capability to work independently in a high-pressure, target-driven environment Flexibility to support a 24/7 operational model, including some out-of-hours work A full and valid Australian driver’s licence Why Join Compass Competitive salary package and a company vehicle 12 weeks paid parental leave Employee Assistance Program (EAP) – free, confidential support “Make a Difference Leave” – a day spent on local community projects Learning and development days Free hire car days for personal holidays Rewards and recognition programs Supportive and collaborative workplace culture Ready to Apply? Click Quick Apply and upload: Your resume A short cover letter telling us why this role suits you We value diversity and encourage applications from people of all backgrounds. Your resume A short cover letter telling us why this role suits you We value diversity and encourage applications from people of all backgrounds. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Customer Service Industries Vehicle Repair and Maintenance Referrals increase your chances of interviewing at Compass by 2x Sign in to set job alerts for “Head of Operations” roles. 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