Customer Relationship Specialist
vor 2 Wochen
Customer Relationship Specialist - Toowoomba/Rangeville Join to apply for the Customer Relationship Specialist role at BOQ Group. About The Role As the welcoming face of BOQ in the Toowoomba branch, you’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by identifying and responding to customers’ financial needs. You’ll engage customers in meaningful conversations to uncover their current and future goals, and match them with the right banking solutions—from everyday accounts to credit cards, personal loans and more. You’ll manage loan maintenance requests such as top‑ups, pricing adjustments and variations, ensuring a smooth and transparent experience for the customer. You’ll also identify opportunities for referrals to specialist teams, including Home Lending and Business Banking, to provide comprehensive support. You’ll maintain regular contact with new and existing customers, manage leads, and book appointments to deepen relationships and drive retention. In addition, you’ll support the development of your team by coaching Customer Service Officers on quality conversations, lead identification, and service excellence. You’ll champion digital banking tools, helping customers build confidence in managing their finances online. The role is a launchpad for a future in lending, with structured training and a clear pathway toward becoming a Lending Specialist. About You You’re a confident communicator with a genuine passion for helping people, with previous experience in customer service, preferably in banking or financial services. Exposure to consumer lending is a plus. You approach challenges with a proactive, solutions‑focused mindset and a “can‑do” attitude. Attention to detail, the ability to navigate financial systems, collaboration, and a drive to exceed customer expectations are essential. About Us BOQ Group is a group of challenger brands dedicated to providing a genuine alternative to Australian financial services. Our inclusive vision fosters a workspace that values difference, embraces diversity and builds social capital through trust, community and innovative ideas. Since 2021, BOQ Group has been recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and has implemented an innovative Reconciliation Plan in 2023, driving positive change and inclusivity. Benefits Flexible working arrangement Discounted financial products Salary sacrificing options Paid parental leave with no minimum requirements Purchase additional annual leave Discounted private health insurance plan Employee Assistance Program (EAP) Access to employee network groups Pride in Diversity membership How To Apply To apply for this role, follow the links provided. BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People, as well as individuals of all backgrounds, gender identities, sexual orientations, cultures and abilities are encouraged to apply. Please let us know of any reasonable adjustments required during the interview process. Background screening is a condition of employment to comply with the Anti‑Money Laundering and Counter Terrorism Financing Act. Please no agency applications. Seniority level Entry level Employment type Full‑time Job function Other #J-18808-Ljbffr
-
Customer Relationship Specialist: Banking
vor 2 Wochen
Toowoomba Regional, Österreich BOQ Group VollzeitA leading financial services provider in Toowoomba is seeking a Customer Relationship Specialist. This role involves engaging customers, managing loan requests, and coaching junior staff. Ideal candidates will have a background in customer service, preferably in banking. This opportunity offers flexible working arrangements and various benefits, including...
-
Customer Relationship Specialist
vor 2 Wochen
Toowoomba Regional, Österreich BOQ Group VollzeitCustomer Relationship Specialist - Toowoomba/Rangeville Join BOQ Group as a Customer Relationship Specialist in Toowoomba/Rangeville. About the role As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Toowoomba branch. You’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by...
-
Customer Relationship Specialist
vor 2 Wochen
Toowoomba Regional, Österreich BOQ Group VollzeitA prominent financial services provider in Toowoomba is looking for a Customer Relationship Specialist. This entry-level role involves engaging with customers to understand their financial needs and offering appropriate banking solutions. Ideal candidates will have customer service experience and a passion for helping others. The position provides...
-
Customer Relationship Specialist
Vor 7 Tagen
Toowoomba Regional, Österreich BOQ Group VollzeitAbout The Role As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Toowoomba branch. You’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by identifying and responding to customers’ financial needs. Your day-to-day will involve engaging customers in meaningful conversations to...
-
Customer Relationship Specialist
vor 2 Wochen
Toowoomba Regional, Österreich BOQ Vollzeit**About the Role** As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Toowoomba branch. You’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by identifying and responding to customers’ financial needs.Your day-to-day will involve engaging customers in meaningful conversations to...
-
Relationship Specialist: Lending Path
vor 17 Stunden
Toowoomba Regional, Österreich Boq VollzeitA leading banking institution in Toowoomba is seeking a Customer Relationship Specialist to engage with customers and manage loan maintenance requests. The ideal candidate has a background in customer service, particularly in the banking sector. This role includes coaching support for team members and offers flexible working arrangements and discounted...
-
Referrer Relationship Specialist
vor 3 Wochen
Toowoomba Regional, Österreich Darling Downs Radiology VollzeitGreat Benefits, Free Parking & Fun Culture ABOUT US Only 1 hour to the western suburbs of Brisbane, a thriving city that offers relaxed living with affordable housing, plentiful quality schools, and booming business sectors. It attracts tourists and locals alike with food, culture, museums, markets, open farms, national parks and even a zoo close by! Darling...
-
Rockhampton Regional, Österreich BOQ VollzeitA leading financial services provider in Rockhampton is seeking a Customer Relationship Specialist to enhance customer engagement and deliver tailored banking solutions. You will be instrumental in managing loan requests, coaching your team, and promoting digital banking tools. The ideal candidate is passionate about customer service, ideally has banking...
-
Relationship Executive: Commercial
vor 2 Wochen
Rockhampton Regional, Österreich BOQ Specialist VollzeitA leading financial institution in Queensland is seeking an experienced Relationship Executive to build and manage a customer portfolio in the agribusiness and commercial banking sectors. The ideal candidate will have significant experience in the industry, strong analytical skills, and the ability to foster long-term customer relationships. This role offers...
-
Banking Relationship Advisor
vor 1 Woche
Toowoomba Regional, Österreich BOQ VollzeitA leading banking institution in Toowoomba is looking for a Customer Relationship Specialist. You will be responsible for engaging customers, managing loan maintenance requests, and supporting your team through coaching. Ideal candidates have a background in customer service, preferably in banking. This role offers a pathway to a future in lending and...
