Membership Club Support Coordinator

Membership Club Support Coordinator – AFL Join to apply for the Membership Club Support Coordinator role at AFL – Australian Football League. About Us As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game – from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programmes, develop coaches and umpires, collaborate with partners, delight members, support clubs and so much more. While our roles may vary, we are all united by a common goal, to progress the game for everyone to love and connect with Australia’s game. The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. We undertake several screening processes to ensure this commitment is upheld. The successful candidate will hold a valid employee Working with Children/Vulnerable People check and a satisfactory criminal history record check. We are an Equal Opportunity employer and firmly believe that diversity and inclusion is an important part of both the AFL and the communities in which we operate. Our game is for everyone, and we strive to be a workplace for everyone. Aboriginal and Torres Strait Islander peoples are encouraged to apply. About The Role The AFL Club Membership Services team provides support for the AFL and AFL Clubs, playing a central role in membership program support, database operations and leading growth strategies to achieve industry membership revenue and volume targets. The primary function of this role is delivery of membership database platform support including system setup, account management and reporting. A base level of Ticketmaster Archtics knowledge will be highly valued. Strong communication and collaboration skills are essential as this role works closely with club membership teams to support their annual programmes and initiatives. This is a 12‑month contract role until February 2027, based at AFL House, Melbourne. The AFL will be closed for its annual closure period from December 22 2025 to January 12 2026; applications will not be responded to during this period. A DAY IN THE LIFE OF Working in an energized, engaged team to support the growth of Club and AFL memberships across the AFL industry Deliver accurate and timely operational support across key phases of the membership cycle, including fulfilment and payment plan management Provide membership database support to clubs, including system setup, product builds, inventory management, data analysis and reporting Develop strong working relationships with membership and ticketing staff at AFL clubs, understanding their business drivers and campaign needs, and providing systems and database training as required Support industry projects that drive member/fan engagement, attendance and membership growth Focus on operational efficiencies and advancing membership technology Contribute to key projects within and outside of core role OUR IDEAL TEAM MEMBER Data savvy with analytical skills and experience working in database or CRM systems Ability to build strong working relationships, including highly effective communication skills Experience providing database support in a helpdesk environment, preferably in a membership-based organisation Understanding of membership database (e.g. Ticketmaster Archtics) and ticketing systems and processes will be highly regarded, but not essential A problem solver and team player Process orientated, with demonstrated attention to detail OUR CULTURE Visit for more information about the AFL culture. THE PERKS Play The Day Your Way – a flexible approach to your working life My Development – lean into the AFL’s My Development program consisting of on-the-job training, coaching and mentoring, and formal learning Play Well – access to our extensive Health and Wellbeing program centered around our belief in a healthy body, healthy mind, and healthy workplace My Benefits – with thanks to our AFL Corporate Partners, access great benefits and discounts Applications Close: 19 January 2026 #J-18808-Ljbffr