User Readiness Lead

WaterNSW Parramatta, New South Wales, Australia User Readiness Lead (full-time, permanent) Ready to make a splash in your career? WaterNSW is seeking an experienced User Readiness Lead to join our team. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career. Our Perks And Benefits Flexible working. Work a 9-day fortnight at Full Pay on the Enterprise Agreement. Up to 16 weeks paid parental leave. Fertility leave. Corporate wear allowance. Professional development and educational assistance. Access to remote area benefit packaging – based on work location. Salary starting from $112,408.00 base + 12% super. And so much more What You’ll Do Develop and maintain readiness frameworks and toolkits. Project Support: Plan and deliver readiness activities for digital projects. Coordinate communications and training with key stakeholders. Conduct impact and readiness assessments to identify risks and gaps. Create and coordinate end‑user training resources and logistics. Ensure consistent messaging and updates across channels. Establish and support networks of change champions and super users. Continuous Improvement: Monitor adoption metrics and incorporate lessons learned into future programs. What We Are Looking For Tertiary qualifications in Business, Communications, Change Management, or related discipline (or equivalent experience). Knowledge of user adoption practices, training development, and stakeholder engagement approaches. Understanding of governance, risk and compliance requirements when embedding change. Skilled communicator and facilitator with ability to simplify complex changes for business users. Current NSW Driver’s Licence. How We Will Support You At WaterNSW, we balance flexibility – and the way we work – with the needs of the business, our teams, and us as individuals. When it comes to working in an office, we work in a hybrid way. If you’re required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week. We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities. More About Our Team / Culture No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public. Who is WaterNSW? WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state’s water, delivering two thirds of all water used in NSW. We’re the people taking care of the state’s water at the source – capturing, storing, delivering. Find out more at waternsw.com.au. Please note applications for this position will close on 28th November 2025, 5:00pm. For more information, please reach out to: Nathan Hollis ( ). You must have full work rights in Australia to qualify for all positions at WaterNSW. We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant. Privacy and collection of your personal information: If you apply for a position via our website or , WaterNSW may collect your personal information. Please visit WaterNSW’s Privacy Page to view the Careers Collection Notice for more information about how WaterNSW collects, uses, and discloses your personal information. Apply Now #J-18808-Ljbffr