Senior Business Support Officer
vor 4 Wochen
Join to apply for the Senior Business Support Officer role at Queensland Government . This is an exciting opportunity to be part of a high performing team of Business Support Officers who assist the Review, Appeals and Business Support teams with timely and efficient administrative, operational, logistical and customer service support. You will have the opportunity to work collaboratively across the Review and Appeals unit which is responsible for deciding reviews and managing appeals of statutory decisions made by workers' compensation insurers as well as OlR's workers' compensation, work health and safety, electrical safety and labour hire licensing schemes to ensure best outcomes and fair treatment for injured workers and employers. We promote flexible working arrangements and encourage applications from people with diverse backgrounds. As the Senior Business Support Officer, you will work autonomously to assist the Review, Appeals and Business Units with timely and efficient administrative, operational, logistical and customer service support. You report to the Team Leader, Business Support Unit and will contribute to positive business change and team efforts in improving and achieving business performance. Key Responsibilities Case Management Provide support to Business Support Officers with complex or difficult calls and file management. Provide support to the Team Leaders management of extensions of the time to apply for review. Undertake the key case management functions of actioning injury payment profile requests, difficult calls, Right to Information requests and other related tasks such as auditing the IPP process. Ensures all records and emails are managed, maintained and destroyed in the intended manner in line with relevant legislation. Stakeholder Management Provide exceptional customer service to internal and external stakeholders by providing professional and efficient business support services. Communicate, liaise and negotiate with a broad range of stakeholders in relation to the functions and services of the Review and Appeals Units, both in writing and verbally for the 1300 number calls. Support internal administrative work and liaise with Finance, Procurement and Facilities teams to ensure smooth operations for the unit. Innovation & Productivity Actively identify improvement opportunities and positively participate in business change initiatives to improve and maximise the efficiency, effectiveness and delivery of quality services. Assist with monitoring existing business processes, identifying issues or risks and making updates to procedures to ensure efficient and effective business support operations. Provide support to the RAB Leadership with office-based projects and initiatives. Adhere to quality standards, standardised practices and processes to deliver work. Organisational Perspective Work effectively with colleagues to promote a culture of support and accountability, actively leading by example and ensuring behaviour is in accordance with the values, vision and code of conduct of the organisation. Understand the Business Unit Plan and work flexibly and positively towards the changing business needs and goals. Applications to remain current for 12 months. #J-18808-Ljbffr
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Senior Business Support Officer
Vor 6 Tagen
City of Brisbane, Österreich Queensland Government VollzeitThis is an exciting opportunity to be part of a high performing team of Business Support Officers who assist the Review, Appeals and Business Support teams with timely and efficient administrative, operational, logistical and customer service support. You will have the opportunity to work collaboratively across the Review and Appeals unit which is...
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Senior Business Liaison Officer
vor 4 Wochen
City of Brisbane, Österreich Department Of Customer Services, Open Data And Small And Family Business VollzeitSenior Business Liaison Officer Overview Department of Customer Services, Open Data and Small and Family Business Be part of our transformation journey! At CDSB, we are setting a new standard in customer service delivery, where the needs of Queenslanders and small and family businesses drive innovation and transformation. We are seeking passionate and...
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City of Brisbane, Österreich Office of Industrial Relations VollzeitSenior Business Support Officer, Office of Industrial Relations Add expected salary to your profile for insights This is an exciting opportunity to be part of a high performing team of Business Support Officers who assist the Review, Appeals and Business Support teams with timely and efficient administrative, operational, logistical and customer service...
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Senior Business Support Officer
vor 3 Wochen
City of Brisbane, Österreich Queensland Government VollzeitAt Corporate Services, we are at the forefront of providing exceptional client-focused service across communications and public engagement, corporate governance, digital and information services, finance, internal audit, and people and culture. We are currently seeking a dynamic Senior Business Support Officer to become an integral part of the Office of the...
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Senior Business Support Officer | Flexible Work
vor 4 Wochen
City of Brisbane, Österreich Queensland Government VollzeitA governmental organization is seeking a Senior Business Support Officer in Brisbane to join their dynamic team. The successful candidate will provide exceptional administrative, operational, and customer service support across multiple business units. With a focus on case management and stakeholder communication, this role will involve liaising with various...
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Senior Business Support
Vor 6 Tagen
City of Brisbane, Österreich Queensland Government VollzeitA government organization in Brisbane seeks a Senior Business Support Officer to provide comprehensive administrative and operational support for the Review, Appeals, and Business teams. The successful candidate will manage case-related tasks, engage with stakeholders, and drive business improvements. Strong customer service and case management skills are...
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Business Support Officer
vor 2 Wochen
City of Melbourne, Österreich Australia New Zealand Policing Advisory Agency VollzeitBusiness Support Officer (Part-time, 3 Days Per Week until 30/07/2026) An excellent opportunity for a professional and dedicated Business Support Officer to join our established team in a critical customer service support role. Governed by Australia and New Zealand Police Commissioners, ANZPAA is the gateway organisation to position policing for the future....
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Senior Business Support
vor 3 Wochen
City of Brisbane, Österreich WSP Australia VollzeitA leading engineering firm is seeking a Senior Business Support Administrator in Brisbane. In this diverse role, you'll provide essential administrative support to teams, manage documents, and assist with tender preparations. Candidates should have over 5 years of experience and strong proficiency in Microsoft Office tools. Join a supportive environment that...
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Professional Support Officer
vor 2 Wochen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitJoin to apply for the Professional Support Officer role at Department of Customer Services, Open Data and Small and Family Business The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public...
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Senior Delivery Support Officer
vor 3 Wochen
City of Brisbane, Österreich Health Vollzeit| | || --- | --- || Workplace Location | Brisbane Inner City |In this pivotal role, you will oversee the delivery of a critical business support function which includes Finances and Human Resource processes and reporting for our busy Delivery Support Service (DSS) business unit ensuring that day to day business operations run efficiently, effectively, and in...
