It Support Technician

Distimax is hiring a Full time IT Support Technician role in Freshwater, NSW. Apply now to be part of our team. Requirements for this role Flexible hours available More than 4 years of relevant work experience required for this role Summary Are you a skilled Hardware Engineer with a passion for providing exceptional customer support, problem-solving, and expertise in servers, storage, and networking? If so, we have an exciting opportunity for you to join our team to work in the field and at our inhouse facility. We are currently seeking both Junior and Senior Technicians, who can excel in delivering top‑notch service and maintaining both our clients' critical hardware infrastructure and our own infrastructure. Key Responsibilities Provide remote support for customers in resolving hardware and software issues. Diagnose and troubleshoot server, storage, and networking problems. Perform regular maintenance on servers, hardware, and networking equipment to ensure optimal performance. Install, configure, and upgrade hardware components and software applications. Collaborate with the IT team to develop and implement server and network solutions. Communicate effectively with clients to understand their technical needs and provide expert recommendations. Document all support activities, solutions, and maintain accurate records. Qualifications For Junior Candidates: Some experience in IT tech support and customer service. Knowledge of servers, storage, and networking. Strong problem‑solving skills and a willingness to learn. For Senior Candidates: 3+ yrs proven experience in hardware and software support, with a focus on servers, storage, and networking. Excellent understanding of server management, hardware maintenance, and network troubleshooting, phone support and ticket management. Strong customer service and communication skills. Certifications in relevant technologies (e.g., CompTIA, Cisco, Microsoft) are a plus. Bachelor's degree in a related field or equivalent work experience is preferable. What We Offer A dynamic, multicultural work environment with a supportive team. Competitive salary and benefits. Opportunities for professional growth and development. If you are passionate and thrive in a fast‑paced, dynamic environment, we would love to hear from you. Join our team and help us deliver unparalleled support services to clients around the globe. Application Process To apply, please submit your resume and a cover letter detailing your experience and how it aligns with the requirements of this position. #J-18808-Ljbffr