Forward Deployed Engineer

Location San Francisco, United States Employment Type Full time Location Type Hybrid Department Customer Location : Sydney, Australia (Hybrid - Travel to customer office) About Us At Relevance AI, we’re building the home of the AI workforce. Our mission is simple: empower every team to delegate meaningful work to AI agents that think, act, and collaborate like experts. With Relevance AI, anyone can create and manage intelligent agents that handle workflows, decisions, and collaboration - all within one unified platform. Our technology already powers industry leaders such as Canva, Databricks, Confluent, Autodesk, Lightspeed, Rakuten, Aveva, Qualified, and Activision Blizzard, helping them scale excellence across operations, marketing, and sales. We’re backed by Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital, and raised our Series B in April 2025 to accelerate growth and push the boundaries of agentic automation. Headquartered in San Francisco and Sydney, we operate on a hybrid model and thrive on curiosity, collaboration, and execution - we move fast, think big, and win together. This year, we were proud to be named LinkedIn’s #1 Startup in Australia. If you want to define how the world works with AI, join us. The Role As a Forward Deployed Engineer , you will work hand-in-hand with our most strategic enterprise customers to drive adoption, expansion, and real-world impact with our AI platform. You will embed directly with client teams, sometimes spending weeks or months on-site, to understand their workflows, prototype solutions, and deploy high-value use cases that accelerate their transformation. Acting as the bridge between pre-sales and post-sales, you will collaborate with Account Executives to uncover new opportunities, deliver technical implementations, and ensure customers realize lasting value. This is a hands-on, consultative, and deeply technical role that combines engineering rigor with customer empathy and business acumen. Your impact Serve as the dedicated FDE for strategic enterprise accounts, embedding directly with customer teams to drive adoption and measurable outcomes. Partner with Account Executives, Solution Engineers, and other team members to identify, design, and implement new AI-driven use cases that expand customer value and product consumption. Own the end-to-end delivery lifecycle, from scoping and technical demonstrations to integration, deployment, and ongoing optimization. Build, iterate, and deploy data workflows and API-based solutions using Python, GenAI models, and our platform’s SDKs. Develop strong, multi-threaded relationships across large organizations, from end users to senior stakeholders, to influence adoption and uncover expansion opportunities. Communicate clearly and consistently with internal teams, providing visibility into account health, technical progress, and growth potential. What We’re Looking For 4+ years of experience in forward-deployed, solutions, or customer engineering roles spanning both pre- and post-sales. Proven success growing and expanding strategic enterprise accounts, with experience multithreading across complex organizations. Strong technical foundations with an engineering mindset; comfortable working with APIs, Python, and data workflows. Experience with Generative AI and LLMs is highly valued. Excellent communication and storytelling skills, able to translate complex technology into business value. Willingness and ability to travel extensively, including extended on-site engagements of up to three months. Self-starter with a startup mindset; adaptable, resourceful, and eager to drive impact in a fast-growing company. Why Join Us? Work at the forefront of AI with a nimble team that is constantly pushing boundaries. We encourage and celebrate ideas that drive our mission forward. We're guided by our five values: truth-seeking, being empathetic, putting the customer first, iterate extremely fast, and building memories. We’ve set high standards in our high-trust environment—we hire exceptional people to do great work. In return, we reward our people with competitive salaries, unparalleled professional growth and career-defining opportunities. Relevance AI is well-funded by leading investors, including Insights Partners, Peak XV, King River Capital. As an early team member, you’ll play a key role in shaping our future—including our culture, ways of working, and even the benefits we offer. We’re laying the foundations now, and your ideas can help define what comes next. Benefits