Senior Service Advisor
vor 1 Tag
Clerk Grade 9/10 – NSW Department of Customer Service (Parramatta) Grade 9/10 with a salary range of $129,464 – $142,665. Ongoing role based in Parramatta or Gosford. Senior Service Advisor – SafeWork NSW Regulatory Services SafeWork NSW is seeking a Senior Service Advisor to provide expert advice, leadership, and oversight within our Regulatory Services inbound customer contact centre team. You will: Lead and support Service Advisors and Assistant Service Advisors to provide the service management function and deliver consistent, high quality customer service. Drive process improvements to streamline operations and enhance customer experience. Oversee quality assurance activities, including call monitoring and service audits. Design and deliver training to build team capability and support onboarding. Monitor service performance metrics to inform decision making and workforce planning. Collaborate with internal stakeholders to align service delivery with organisational priorities. About you: Proven experience in managing customer service operations and leading teams. Strong skills in process improvement, quality assurance, and training delivery. Ability to assimilate complex legislative subject matter and design accurate, clear and digestible training. Ability to influence and collaborate with diverse stakeholders to achieve service excellence. Excellent leadership skills to manage and develop people, fostering collaboration and capability growth. Relevant experience in regulatory or contact centre environments is highly desirable. SafeWork Regulatory Services currently employs a hybrid working model that includes both attendance days (primarily) and remote work, which will evolve in line with departmental office attendance policies, along with agreed flexible work options. How to apply Click 'Apply Online' to access our application portal and submit your application. Your application should include a brief cover letter and resume outlining your capabilities and experience relevant to the role. Application closing date: Monday, 5 January 2026 (9:59AM) For enquiries relating to the recruitment process, please contact Natalie Caruana at ***************@safework.nsw.gov.au Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. #J-18808-Ljbffr
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City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitOverview Senior Advisor, Ministerial and Parliamentary Services — NSW Department of Customer Service. The role supports Ministerial, Executive and Parliamentary Services and the coordination of Ministerial and Parliamentary requests, with involvement in SafeWork NSW matters. Responsibilities Coordinate Ministerial, Parliamentary, Executive and other ad hoc...
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Senior Advisor, Issues
vor 1 Tag
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitSenior Advisor, Issues & Complaints Resolution NSW Department of Customer Service – Parramatta NSW Senior Advisor, Issues & Complaints Resolution Join SafeWork NSW and lead best-practice complaints management that strengthens trust and transparency Clerk Grade 9/10 with a salary range of $129,464‑$142,665 plus super Ongoing/Permanent role based in...
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Senior Advisor, Complaints Resolution
vor 1 Woche
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitA government department in New South Wales is seeking a Senior Advisor for Issues & Complaints Resolution. The ideal candidate will bring expertise in complaints management, effective communication, and analytical skills. Responsibilities include overseeing complaints, coaching staff, and monitoring compliance. An inclusive workplace is emphasized, valuing...
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Senior Advisor, Issues
vor 1 Woche
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitSenior Advisor, Issues & Complaints Resolution Base pay range A$129,464.00/yr - A$142,665.00/yr About us SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and...
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Senior Advisor, Complaints Resolution
vor 1 Tag
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitA government authority in Parramatta is seeking a Senior Advisor for Issues and Complaints Resolution. You will lead best-practice complaints management, provide expert advice to stakeholders, and ensure effective resolution of complaints in line with regulatory obligations. The ideal candidate has a strong background in complaints management and exceptional...
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Regulatory Services Advisor
vor 1 Tag
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitA government department in Parramatta seeks a Service Advisor to drive excellent customer service in a dynamic environment. The role involves managing service volumes, monitoring compliance, and supporting training development. Ideal candidates will possess strong communication skills, problem-solving abilities, and experience in customer service. This...
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Service Advisor
vor 1 Tag
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitNSW Department of Customer Service – Parramatta NSW Drive service excellence and support safer workplaces across NSW Clerk Grade 7/8 with a salary range of $113,574 - $125,720 Ongoing roles based in Parramatta or Gosford Due to the Christmas shutdown period, the Talent Team will be unavailable to respond to queries from 25 December 2025 to 9 January 2026....
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Advisor, Issues
Vor 5 Tagen
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitAdvisor, Issues & Complaints Resolution NSW Department of Customer Service Join to apply for the Advisor, Issues & Complaints Resolution role at NSW Department of Customer Service . Pay NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and...
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Senior Service Advisor
vor 1 Tag
City Of Kalgoorlie-Boulder, Österreich CTS People VollzeitAbout the Company Our client is a leading Kalgoorlie-based truck and transport workshop, delivering expert mechanical support to fleet operators across the Goldfields region. With a strong focus on Scania and Volvo trucks, this is a high-performance business built on quality service, technical excellence, and a strong local reputation. Role Overview We are...
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Service Advisor
vor 2 Wochen
City Of Canning, Österreich Cannington Mazda VollzeitSenior Service Advisor | Team Leader – Cannington Mazda – WA’s Largest Dealership Are you an experienced Service Advisor looking to take the next step in your career? Do you thrive in a fast-paced, customer-focused environment ? Join WA’s biggest Mazda dealership and lead a high-performing team in our service department! About the Role As a Senior...
