Senior Account Administrator

Elevating your team, accelerating your career. Join a market leader of Unit Registry, Fund administration, Tax and Accounting services as a Senior Account Administrator Offices based in Sydney CBD Initial 6-month contract, with scope to transition to permanency About Us One Investment Group is a leading provider of Unit Registry, fund administration, tax and accounting services to a range of clients in the financial services industry including fund managers, insurance companies, property managers to name a few. This role sits within our One Registry Services business unit. One Registry Group is a leading provider of registry services for financial market participants in Australia, our objective is to provide clients with a registry service able to offer reliable, prompt and cost-effective registry solutions to unlisted companies and trusts. As a specialist provider of corporate and trust registry services, One Registry Services also offers a complete range of ancillary services. The Opportunity Our team is growing, and we are excited to welcome a Senior Accounts Administrator who is passionate about delivering exceptional investor services and operational excellence. With continued growth and new client work on the horizon, this is an opportunity to join a dynamic team and make a real impact. We are looking for detail‑oriented professionals who thrive in fast‑paced environments and approach challenges with a proactive, solutions‑focused mindset. In this position, you’ll be responsible for managing investor accounts, delivering accurate and timely client outputs, and serving as a key contact for both clients and investors. You’ll collaborate with internal stakeholders to ensure registry processes are executed efficiently and in full compliance, while consistently meeting service standards and performance targets. This position also offers the chance to contribute to internal projects and collaborate across teams to drive continuous improvement. This role will initially be offered as a 6‑month contract, with the view to convert to permanency. Key Responsibilities Ensure accurate and timely processing of transactions and static data changes within agreed SLAs. Prepare and review key investor documentation (Exit Statements, Tax Statements, Distributions). Stage payments for approval and send required reports to clients. Deliver exceptional client service by responding promptly to queries and requests. Handle email and phone enquiries professionally within SLA timelines. Maintain compliance with internal policies, external regulations, and risk management protocols. Identify, report, and assist with incidents, breaches, and regulatory changes. Support process improvements, documentation updates, and internal control enhancements. Participate in projects, mandatory training, and maintain personal training records. Assist with fund transitions and onboarding of new funds efficiently. Consistently deliver timely, professional responses to client, investor, and stakeholder queries across phone and email channels. Proficient in entering/reviewing transactions and data in registry systems, ensuring accuracy within SLAs. Manage daily/monthly/quarterly/annual deliverables and competing deadlines without compromising quality. Apply policies, procedures, and regulatory requirements—identify, report, and help resolve incidents/breaches; demonstrates strong control mindset. Escalate improvement opportunities, support documentation and control design, and follow checklists rigorously. Experience Minimum of 3 years as a Fund Administrator or other related roles in the financial services industry. Relevant tertiary qualifications in finance are highly regarded. Excellent organisational skills and ability to work autonomously. Analytical and problem‑solving skills. Clear, concise written and verbal communication; tailoring updates and reports to clients, managers, and cross‑functional teams. Advanced Microsoft Excel, Word and PowerPoint skills. How To Join Us You may apply using your LinkedIn profile; however, we would love to know more. Therefore, we welcome the inclusion of a CV and/or attached cover letter. For further information, please contact our Internal talent acquisition Chloe at . Seniority level Associate Employment type Contract Job function Finance Industries Financial Services and Funds and Trusts #J-18808-Ljbffr