COO / VP Operations

BoardOutlook was founded in 2019 on the belief that we could build software to help more boards become great boards, for the collective benefit of directors, shareholders, employees and society as a whole. Since that time, we have worked with hundreds of boards and thousands of directors. We’re hiring a COO / VP Operations to lead operational excellence across the business and help take our global SaaS company to its next stage of scale. As a key member of the executive team, you will bring commercial, financial and operational leadership across core functions — ensuring the business runs with clarity, discipline, and momentum. This is a high-impact role for an experienced operator who thrives in fast-paced environments, combines strategic judgment with hands-on execution, and knows how to build the systems and structure that support long-term growth. Below we’ve included more detail on: Why you want to work for BoardOutlook About the role (and you) Location Compensation About our hiring process How to apply 1. Why You Want to Work for BoardOutlook 1.1 What We Do BoardOutlook is a board performance platform designed specifically to enhance board effectiveness. Through rich diagnostics and powerful analytics, we provide boards with a holistic overview of their performance, helping them to understand areas for improvement and areas to optimise. We deliver hundreds of board performance processes globally and our clients range from large listed companies at the top of the FTSE 100 and ASX 100 to public sector and not-for-profit organisations. 1.2 Working at BoardOutlook There are five values that form the foundation of our team ethos. Everyone we work with must display: Simplicity: We prioritise simplicity and reduce complexity. Attention to detail: Details matter, and we take pride in getting them right. Urgency: We commit and execute with urgency, ensuring swift action. Generous investment: We invest generously in each other’s growth and success. Optimism and ambition: We pursue ambitious goals and strive for outsized wins. The stronger the points above describe you and the kind of people you like to work with, the more likely it is you'll succeed at BoardOutlook. 1.3 Ambitious growth plan We have set ambitious targets and are well positioned to pursue rapid global and product expansion. We are already working with clients in the UK, Middle East, APAC, North America, South America and Europe. Joining us now means making an impact at a critical stage of growth, where your contributions will have direct influence on our trajectory. 2. About this role 2.1 Why we’re hiring a COO / VP Operations As BoardOutlook scales globally, we are hiring a Vice President of Operations to help architect the next phase of the company’s growth. This is a rare opportunity to step into a pivotal leadership role at a high-growth SaaS company, where operational excellence directly enables strategic execution. You will lead core operations and business functions — including finance, legal, HR, compliance, and risk — and ensure the company runs with the systems, governance, and discipline needed to scale confidently. This role sits at the heart of how the business operates and grows. We’re looking for an experienced operator who has been through the 50-100 person growth transition. You need to bring sound judgment, strong financial acumen, and the ability to build what’s needed before it breaks. You’ll partner closely with the CEO and executive team to drive clarity, accountability, and high performance across the organisation. 2.2 Key Responsibilities Design and implement the internal infrastructure that powers finance, legal, HR, compliance, and security operations globally. Own budgeting, forecasting, capital planning, and investor-ready financial models and reporting. Ensure compliance with regulatory, statutory, and employment obligations across all jurisdictions. Lead risk management, privacy, and security programs, including ISO, SOC2, and GDPR. Act as company secretary and manage governance systems and legal documentation. Drive operational planning, resource forecasting, and cost control across business units. Implement automation and process improvements to increase efficiency and execution speed. Serve as a strategic partner to the CEO on financial, commercial, and operational priorities. Lead and develop high-performing finance, legal, and compliance team. Act as the operational point of escalation. 3. About you You are a proven operator - with 10+ years experience - who has scaled a SaaS or technology business through the 50-100 person growth stage, bringing structure and governance while maintaining agility. You combine commercial acumen with operational discipline and a collaborative, forward-looking leadership style. You will also bring: Experience leading cross-functional operations a SaaS or tech environment. Strong understanding of SaaS metrics and commercial models. Proven experience across finance, legal, HR, and risk functions. Strong financial acumen: budgeting, forecasting, financial modelling, and capital planning. Demonstrated ability to build operational frameworks that support product, engineering, and sales functions. Experience in the leading and management of due diligence, capital raises, and investor reporting cycles. Experience implementing governance, compliance, and security frameworks - including, but limited to; ISO 27001, SOC 2, GDPR, and global data privacy legislation. Excellent communication, negotiation, and stakeholder management skills. Demonstrated success building and leading high-performing, multi-regional teams. High integrity, sound judgment, and ability to thrive in a fast-moving environment. 4. Location This is a full-time global role. We have offices in both Melbourne, Australia and London, United Kingdom and we are welcoming applications in both Locations. We work flexibly, but expect regular collaboration across time zones and international travel for key meetings and events. Sporadic travel throughout the year may be required. We are only considering candidates with full working rights in Australia or the UK. 5. Compensation Our compensation package for this role is $220k + Super + Long-Term Incentive. We offer a generous ESOP (share option) grant for permanent employees. The ESOP gives employees meaningful financial participation and upside in the success of the business. 6. Hiring process Our hiring process is designed to test three things: Capability to deliver on the role requirements (including a short practical test). Approach and drivers, explored through interviews and references. Cultural fit, tested against our target behaviours. You can expect three interviews plus a short practical test. We respect your time and typically get back to candidates within days, not weeks. 7. How to apply To apply, please send a short email with your CV and a written outline of your relevant experience to Please include “COO / VP of Operations” in the subject line. #J-18808-Ljbffr