I.T Support Technician

vor 2 Wochen

Warrnambool, Österreich The Midfield Group Vollzeit

At The Midfield Group, we are dedicated to fostering growth and sustainability for our suppliers, company, customers, and the communities we serve, all while delivering high-quality Australian products worldwide. As a privately-owned company, The Midfield Group offers a genuine 'Paddock to Plate' experience. We own and manage farms, factories, and distribution channels, ensuring complete control over the essential aspects of bringing livestock from paddock to plate. Brief Description We have a current vacancy for an I.T Support Technician to join our team located in Warrnambool, Victoria. Main Duties & Responsibilities Provide Level 1 & Level 2 in-person and remote end user support in addition to production floor support within the factory environment Responsible for the upkeep and troubleshooting of factory IT devices such as harsh environment computers, industrial scales, and label printers, ensuring minimal downtime and optimal performance Monitor connectivity and ensure smooth operation of applications and devices, including basic server and network connectivity checks Assist with basic IT maintenance tasks such as system updates, user account management, and monitoring security measures Provide support for Microsoft 365 applications and assist with the administration of user access and permissions Participate in the maintenance of IT security protocols including updates, patch management, and monitoring for security threats Help implement basic IT procedures and assist with system documentation to ensure smooth operations Collaborate on small-scale IT projects and contribute to troubleshooting efforts across various sites Contribute to overall IT Support across Midfield Group entities, including various production environments and remote sites (including farms) Develop skills and knowledge continuously to support career progression within the IT department Develop accurate and thorough documentation of all work performed Flexible 40-hour work week with 3 shifts (5am, 8am, 2pm) and on-call responsibilities Skills & Experiences 1–2 years’ experience in technical support or customer service, ideally in a tech-focused environment IT-related diploma or certification preferred Knowledge of Windows systems, basic networking, user account management, and Microsoft 365 with hardware and general ICT support is an advantage Strong communication and interpersonal skills, with a collaborative, team-focused mindset Well organised with the ability to manage and prioritise multiple tasks under pressure Solid troubleshooting and problem-solving skills with strong attention to detail Quick learner who adapts easily and shares knowledge with the team Committed to maintaining accurate, detailed documentation WHY JOIN US? Attractive remuneration package with employee benefits such as discounts on banking, health & travel insurance, Fitness, local retailers and more Opportunity for career progression within our global organisation Safe and supportive work environment by providing an Employee Assistance Program On site canteen, free parking, monthly staff BBQs and annual flu vaccination program The Midfield Group is proud to be an Equal Opportunity Employer. #J-18808-Ljbffr

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