Head of Membership Engagement

About the Pharmaceutical Society of Australia (PSA) PSA is the national peak body representing pharmacists across Australia. PSA advocates to improve healthcare outcomes and enhance the safe and effective use of medicines through optimising the role of the Pharmacy Workforce. About the Role As Head of Membership Engagement you will be a key member of PSA’s evolving Executive Leadership Team, helping shape the organisation’s next chapter of growth, impact and transformation. Reporting directly to the CEO, this role provides strategic and operational leadership across PSA’s membership and engagement portfolio, encompassing member services, volunteer committees, communities of special interest, networking events and national conferences. Key Responsibilities Lead the development and delivery of PSA’s membership engagement and experience strategy, ensuring alignment with organisational goals and national health priorities. Drive innovative strategies for member acquisition, retention, and growth, ensuring high‑quality, valuable engagement. Oversee the planning and delivery of PSA’s conferences, events and networking opportunities, enhancing professional development and member connections. Build and maintain strategic relationships with regulators, universities, industry partners and professional associations to expand PSA’s reach and influence. Lead and develop a high‑performing, collaborative and values‑aligned Membership Engagement team. Contribute to executive decision‑making, strategic planning and organisational transformation. About You You are a proven senior leader with extensive experience in membership engagement, stakeholder management or professional services, ideally within health, pharmacy or not‑for‑profit sectors. You combine strategic vision with strong operational and commercial acumen and are passionate about leading teams to deliver measurable, lasting impact. Qualifications Demonstrated success in executive or senior leadership roles across membership, stakeholder engagement or customer experience. Strong business management capability, including budget, people management and financial stewardship. Experience designing and delivering innovative engagement strategies that drive growth and value. Proven ability to build influence and credibility across diverse stakeholder groups, including government, industry and professional bodies. Exceptional communication, collaboration and leadership skills. A values‑led approach and commitment to innovation, inclusion and excellence. Why PSA Our people are at the centre of what we do and we’re proud to support meaningful careers, professional development and ongoing learning. Working at PSA means being part of something bigger. We believe in: Making a real difference: you’ll contribute to an organisation with a strong social purpose. Growth and development: we want you to thrive and will support your professional journey. Diversity and inclusion: we celebrate what makes you you and are committed to creating a safe, supportive and inclusive workplace. Accessibility & Support We value diversity and welcome applications from people of all backgrounds, including people living with a disability. If you need support during the recruitment process please reach out for a confidential chat. Acknowledgement of Country PSA acknowledges the Traditional Custodians of Country throughout Australia and their enduring connection to land, sea and community. We pay our respects to Elders past and present and recognise Aboriginal and Torres Strait Islander peoples as the first pharmacists and custodians of the world’s oldest living cultures. #J-18808-Ljbffr