Intake Officer

LAW ENFORCEMENT CONDUCT COMMISSION

Intake Officer (Talent Pool) – Grade 3/4

Agency overview

The Law Enforcement Conduct Commission (LECC) is an independent body exercising royal commission powers to detect, investigate and expose serious misconduct within the NSW Police Force and the NSW Crime Commission. The LECC also independently monitors and reviews the investigation of complaints by the NSW Police Force and the NSW Crime Commission about the conduct of their officers. In doing so the LECC recognises the primary responsibility of those agencies to investigate and prevent officer misconduct and corruption within those agencies, while providing for the oversight of those functions.

The LECC works collaboratively with the NSW Police Force and the NSW Crime Commission to educate and promote the prevention and elimination of officer misconduct, particularly through the identification of systemic issues that are likely to be conducive to the occurrence of officer misconduct and corruption. The LECC also undertakes independent, real-time monitoring of critical incident investigations undertaken by the NSW Police Force and can make reports on the conduct of critical incident investigations by the NSW Police Force.

Primary purpose of the role

The Intake and Assessment Teams primary function is to assess and manage complaints regarding misconduct by NSW Police Force and NSW Crime Commission officers. This includes assessing all complaints made directly to the LECC, as well as all complaints of a specified class (notifiable misconduct) made to the NSW Police Force and the NSW Crime Commission.

The Intake and Assessment Team makes recommendations and decisions about what action the Commission may take with regard to a complaint. This can include recommending the Commission commence a LECC investigation or refer a complaint to the NSW Police Force / NSW Crime Commission.

The Team is also responsible for assessing whether the NSW Police Force and the NSW Crime Commission have satisfactorily dealt with complaints made to them.

The Intake and Assessments Team sits within the Oversight Division.

The Intake Officer (IO) plays a vital role in the efficient operation of the Intake and Assessment Team. The IO is responsible for managing all complaints received by the LECC in the first instance. This includes handling telephone calls, enquiries, and complaints, as well as entering them onto the LECC computerised case management system. The IO position requires good communication skills (both written and oral), attention to detail, and the ability to multitask effectively. The IO serves as the initial point of contact for individuals seeking assistance or reporting concerns relating to the NSWPF and NSWCC, making their role crucial in ensuring a prompt response by the LECC.

Find out more about the LECC:

A copy of the relevant role description can be downloaded via this link:

Key accountabilities:

· Timely and accurate recording of complaints, enquires and other misconduct information on the appropriate database. This includes updating LECC case management information systems and records management systems to accurately reflect information received and interactions with complainants, informants, or any other relevant complaint information.

· Manage incoming telephone calls relating to making a complaint, an enquiry or providing information to the LECC about the NSW Police Force or the NSW Crime Commission.

· Effectively and respectfully manage unreasonable conduct including distressed and agitated behaviours displayed by complainants, in line with relevant LECC policies.

· Montior incoming correspondence on existing LECC matters and refer to the appropriate officer for further action.

· Under direction, draft and prepare correspondence, minutes or other records to support the Intake and Assessment Team.

· Under direction, appropriately categorise complaints as misconduct matters and / or notifiable misconduct matters in accordance with the Law Enforcement Conduct Commission Act 2016.

· Under direction, conduct preliminary assessments of less serious or complex complaints and misconduct information about the NSW Police Force or the NSW Crime Commission.

· Research and seek guidance from the Law Enforcement Conduct Commission Act 2016, internal policies, procedures, and manuals to respond to requests in a professional manner.

Key challenges

· Dealing with large volumes of confidential information in a consistent, diligent, accurate and thorough manner, ensuring compliance to legislative and government processes and requirements.

· Prioritising and completing work in a high-volume work environment within strict timeframes, to contribute to a cohesive, efficient, and positive team structure.

· Displaying initiative in anticipating the requirements of the Intake and Assessments Team creating effective solutions to workload challenges.

Eligibility

• To be eligible to apply for this role you must be an Australian citizen or Permanent Residence.

• Serving or former sworn officers of the NSW Police Force are ineligible to apply for this role.

Security Vetting

• The successful applicant will undergo a stringent national security clearance assessment.

Your application must include:

Cover Letter – No more than two (2) A4 pages. This must include your relevant work experience and answers to the THREE (3) targeted questions below.

Resume – No more than four (4) A4 pages.

References - 2 references (including at least 1 current supervisor)

Targeted questions

Question 1 : Provide an example of a time that you have managed multiple work-related activities with competing deadlines. How did you plan, priorities and coordinate the tasks?

Question 2: Provide an example of a time when you have effectively handled a difficult situation or customer? Describe how you manage the situation?

Question 3: Provide details of your skills and experience in dealing with confidential and / or sensitive information?

Please contact the Manager, Intake and Assessment - Cassie Tully ( ) before the closing date if you would like more information.

Our Commitment
• The Law Enforcement Conduct Commission acknowledges the Traditional Custodians of the lands where we work and live. We pay respect to Ancestors and Elders past and present. We recognise the First Nations peoples of New South Wales and their continuing connection to, and unique cultural and spiritual relationship with Country.
• We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.