Business Systems Analyst

Overview We are seeking a Business Systems Analyst to provide daily operational support for the technology underpinning our Circulation functions, specifically the Naviga application and its integrated platforms (Finance, Subscribers, Circulation, Distribution, NCS, Salesforce, Premonition, CCS, etc.). This role involves managing external vendor relationships, monitoring the Naviga application stack, monitoring and maintaining the THINK subscription platform. You will also provide 24/7 support via a rotating roster for critical and non‑critical functions, ensuring service continuity and adherence to defined SLAs. Responsibilities Provide daily operational support for the Naviga application and its integrated platforms. Manage external vendor relationships and outputs, coordinating tasks and escalating issues as required. Monitor and maintain service levels, utilising key enterprise incident and request management tools like Service Now. Support and plan the release of approved operational strategic and tactical development requests. Proactively identify and mitigate potential issues, developing solutions to prevent their occurrence. Work within a rotating roster to provide 24/7 coverage for all incidents and issues. Who are you? An individual with strong customer and outcome‑focused behaviours. Experienced in managing daily technical and data issues across complex application stacks. Proficient in incident management (P1 and P2) and resolving issues based on criticality. A team player, capable of working effectively within a rotating roster for 24/7 support. Able to identify and document solution approaches for technical and process delivery. Previous DB management experience with exposure to or experience in Windows .Net Application Support, Microsoft Windows Server Support, SQL knowledge, PowerShell knowledge, working with Microsoft SQL Server developer. News Benefits Exclusively ours – Access to publications and products from across the News Corp family. Health & wellbeing – Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices). Time off – News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave. Helping you grow – Development opportunities (including diversity and inclusion‑focused education series) and recognition. Financial wellbeing – Support on making the most of your money. Perks & discounts – Exclusive offers across a range of products and services. Giving back – Make a difference to our communities. Workplace Inclusion and facilities – Engage with your passions through various employee‑resource groups and accessibility to multi‑faith quiet rooms & parents’ rooms. Our Commitment to Diversity, Equity and Inclusion We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve. Our people make us unique and we all have a story. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply. Inclusion is important to us and we want everyone at News to bring their whole‑selves to work. If you require any accommodations or adjustments throughout the recruitment process, or would like to outline which pronouns you prefer, please feel free to let us know. For more information regarding Diversity, Equity and Inclusion at NewsCorp Australia please visit under the DEI section. Seniority level Entry level Employment type Full‑time Job function Information Technology Media Production #J-18808-Ljbffr