Care Coordinator

Care Coordinator - Cambridge The closing date is 01 December 2025 The Intermediate Care Service offers care and therapy support to patients in the Cambridgeshire and Peterborough health system following an acute hospital admission, to step down from community hospital or prevent admission. The service runs seven days a week 0700 - 2200. The vision of the service is to provide outstanding, patient focused, community based health care and therapy, optimising peoples potential to achieve their goals by supporting earlier discharge from hospital as part of the HomeFirst model. The job role is to provide leadership and management to the band 4 assistant care coordinators and band 2 and 3 integrated care workers working in the Intermediate Care Locality. Working in alignment with, and under direction of the Senior Care Co‑ordinator, the post holder will ensure the smooth implementation of tasks and responsibilities assigned to care coordination regarding allocations, care planning, referrals, pending list management and patient flow. Main duties of the job The post holder will also act as leader and manager to the care coordination team and be a key enabler for collaborative working between care coordination, the integrated care workers and the therapy and nursing staff. To provide leadership and management (in alignment with the supervision structure) to the team including undertaking appraisals, supervision, training and development of bands 2, 3 and 4 staff. The post holder will assist the Senior Care Coordinator and Intermediate Care Team Lead to monitor and report on quality, productivity, and patient flow in line with internal KPIs. Where required, to visit patients in the community to ensure quality, support patient flow and manage any issues required, relating to the delivery of care. To be responsible for dealing with telephone complaints/enquiries and other communications with a high degree of tact, diplomacy, and confidentiality in line with CPFT procedures and policies. To lead and manage the recruitment in line with processes and policies for all integrated care workers and band 4 care coordination staff. The post holder will also be expected to support the Senior Care Coordinator in the supervision, development and appraisal of the assistant care coordination staff and integrated care workers. About us Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high‑quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life. Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development. To achieve our goal, we look to recruit high‑calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under‑represented groups including disabled people and members of our ethnic minority and LGBTQ+ communities. Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications. Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process. For further information on CPFT, please visit our website at Job responsibilities Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria. For the full description and responsibilities please see the attached job description and personal specification To provide leadership and management (in alignment with the supervision structure) to the team including undertaking appraisals, supervision, training and development of bands 2, 3 and 4 staff The post holder will assist the Senior Care Coordinator and Intermediate Care Team Lead to monitor and report on quality, productivity, and patient flow in line with internal KPIs. Where required, to visit patients in the community to ensure quality, support patient flow and manage any issues required, relating to the delivery of care To be responsible for dealing with telephone complaints/enquiries and other communications with a high degree of tact, diplomacy, and confidentiality in line with CPFT procedures and policies. To lead and manage the recruitment in line with processes and policies for all integrated care workers and band 4 care coordination staff. *DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA website Person Specification Experience Experience of staff management or supervision of other staff. Experience of care coordination or equivalent case management or administrative role. Understanding of and/or evidence of working within intermediate care or discharge planning pathways. Evidence of successful working within multi‑disciplinary teams. Evidence of managing workload and ability to prioritise. Evidence of supervision training and/or experience oKnowledge of safeguarding policies and procedures. Experience of working with wider stakeholder groups Education/Qualifications Level 4 in Business Administration/ A Levels or equivalent acquired through experience. 5 GCSEs Grade A‑C or 9‑4 including English. Skills & Abilities Knowledge of SystmOne Evidence of leadership ability, able to influence, involve and develop individuals and teams. Able to demonstrate commitment to high quality care and service provision Decision making and problem‑solving skills Ability to use performance management information and demonstrate understanding of performance information Be able to challenge and manage unacceptable behaviour Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Cambridgeshire and Peterborough NHS Foundation Trust £31,049 to £37,796 a year per annum pro rata #J-18808-Ljbffr